Pullman Melbourne on the Park is located at the edge of the Fitzroy Gardens and a short stroll from the MCG, its one of the most iconic hotels in Melbourne with a long legacy of providing first class accommodation to business travellers, excited tourists and energetic sports fans. Our renovated stylish 419 rooms provide our guests with a truly luxurious experience. At the heart of our hotel is our extraordinary team who turn small gestures into heart‑warming moments. The hotel features our Cliveden Bar & Dining; extensive Conference & Event facilities; Executive Lounge; Swimming Pool and Health Club. Hospitality is a work of heart. Join us and become a Heartist®.
Job Description
As our Food & Beverage All Rounder you'll bring efficiency, knowledge, and a passion for food and beverage service to every interaction. Your role will be all about creating memorable experiences for our guests through exceptional service, ensuring every visit is warm and welcoming while also keeping our space safe, clean, and comfortable.
Your Duties Will Include
- Deliver passionate, knowledgeable, and friendly service to both external guests and internal team members, creating a welcoming workplace at all times.
- Provide efficient food & beverage service within your designated section, anticipating guest needs to enhance their experience.
- Confidently upsell specials and menu items as directed, contributing to an enhanced dining experience and revenue growth.
- Maintain and clean all service equipment and ensure stock is well‑prepared for seamless food & beverage service.
- Demonstrate strong product knowledge, including menu ingredients, preparation methods, and presentation, to accurately answer guest inquiries and enhance the dining experience.
Qualifications
- Proven track record in customer service within the hospitality industry.
- Proficiency in food & beverage protocols, encompassing table service, beverage expertise, and coffee crafting skills (strongly valued).
- Flexibility across different schedules including weekends and public holidays as required.
- Possession of a valid RSA.
- Passion for engaging with patrons and collaborating within a team of diverse professionals.
Additional Information
- Valuable Savings and Perks: Enjoy discounted car parking right on site, plus exclusive deals on food & beverage—making every day at work rewarding as well as affordable.
- Global Accor Privileges: Get access to special Accor family and friends room rates across the globe, along with additional staff discounts at Accor hotels worldwide—perfect for your next getaway or a holiday with loved ones.
- Development and Opportunities: At Accor, your growth is our priority. Join us for outstanding career development, with world‑class training and opportunities to advance across our global network.