Complaints QA & Compliance Specialist (City of Sydney)

Complaints QA & Compliance Specialist (City of Sydney)

01 Aug
|
Bank Australia
|
City of Sydney

01 Aug

Bank Australia

City of Sydney

Bank Australia Limited seeks a second-line specialist to uplift complaints capability by providing expert oversight of closed cases, ensuring compliance with RG271, AFCA Rules, COBA and ABA Codes, NCCP Act, Privacy Act and ACL. You will drive QA, training, coaching and system improvements across the complaints function.

In this role you will conduct second-line reviews, identify breaches, deliver data-driven insights to improve customer outcomes, and support CRM enhancements with a focus on

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📌 Complaints QA & Compliance Specialist (City of Sydney)
🏢 Bank Australia
📍 City of Sydney

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