About Us:

We are a growing Asian food importer and distributor located in Cairns, QLD. We are currently seeking an experienced Store Supervisor to join our warehouse team. This role involves working with a variety of tasks and autonomy in a busy and often demanding work environment.

Accountabilities & Responsibilities:

Business Development

- Seek new customer accounts and new business opportunities according to the company’s direction and target

- Update knowledge of company’s and other competitors' products to remain competitive

Inventory and stock control

- Update stock movement, record goods receipt and transfer;

- Liaise with purchasing and shipping department to coordinate receiving schedule and space for indent container and local supply

- Maintain safety stock level

- Ensure all receiving goods are properly checked and all documentation are completed

- Record any damage and returned stocks

- Identify and monitor near expiring products promptly

- Assist in the preparation and execution of cycle counts and stock take report

Team Management

- To be involved in the recruiting of staff

- To train, develop and mentor staff members

- Provide feedback of the team and report business issues to the management

- Address and resolve operational and staff issues

- Manage rostering and staffing requirements of the store

Cash Register and Payment handling





- Process sales through scanner and cash register accurately and promptly

- Manage and count the till daily

- Daily cash and bank reconciliation

- Receive and verify payment from delivery drivers returning from their daily runs

Customer Service

- Provide customer service courteously and efficiently

- Assist with phone orders and telephone or customer inquiries related to the company’s products, pricing and services

- Resolve customer complaints according to the company’s policy and procedures

- Ensure customer orders are input and invoiced correctly, picked and printed, and delivered on time

- Processing any returns and exchanges according to the company procedures

- Communicate all ‘out of stock’ items to customers

Back up Delivery Driving

- Deliver goods to and from customers and suppliers as required

- Collect payment, receipt for goods delivered or picked up

Other ad hoc projects and duties assigned by the management.

Skills Required

- Minimum 1 year experience in a similar role.

- Excellent English and Chinese communication skills.

- Strong Customer Service skills

- Positive relationship building skills

- Cash handling experiences

- Sound numerical skills

- Energetic, driven and proactive

- Intermediate level of Microsoft Office skills.

- Exposure to the food industry is desirable, but not essential.

- Have a valid driver’s licence

📌 Store Supervisor (Chinese Speaking) (Stratford)
🏢 Ettason
📍 Stratford