We're looking for an enthusiastic, people-focused Client Support Officer who is passionate about building relationships, creating opportunities and helping people access the services they need to thrive.

The Client Support Officer is suited to someone who enjoys working with people, communicates with patience and respect, and understands the importance of culturally safe and qualified service. You will be confident managing a high volume of phone calls, building strong relationships, and providing a positive experience for every person who engages with Midlas.

About Us

The Midland Information Debt and Legal Advocacy Service (Midlas) is a not-for-profit Community Legal Centre with offices in Midland and Ellenbrook that supports eligible clients with legal services, disability advocacy, financial counselling, financial capability and wellbeing, tenancy advocacy and community engagement and initiatives.

About the role

They will be responsible for assisting and supporting clients to gain access to Midlas services, duties include:

Acting as thefirst point of contactfor Midlas clients, community members, and stakeholders via phone, email, and in person

Managing ahigh volume of inbound and outbound phone calls, providing friendly, respectful, and timely assistance

Responding to enquiries with care and professionalism, ensuring community members feel heard and supported

Maintaining accurate client records, correspondence, and confidential information

Providing administrative support to assist the effective delivery of Midlas services and programs

This is a rewarding opportunity for an experienced,



highly motivated team player to join our team and work closely with all service areas to make a positive difference in our communities.

The ideal candidate will be available for full-time work; job-sharing may be considered depending on Midlas’ ability to staff required hours of the position.

What we value for this role

The Midlas Mindset is a key part of how we deliver our services, focusing on Collaboration, Compassion, Inclusion, and Excellence. We’re looking for somebody that demonstrates:

A genuine commitment to supporting Midlas clients and the surrounding communities

A patient, approachable, and compassionate manner when supporting community members through a trauma-informed, strengths-based approach

Confidence managing regular phone and in person enquiries and consistently delivering excellent service

Strong organisational skills with attention to detail and accuracy

Ability to manage competing priorities while maintaining a calm and professional approach

Ability to work independently and contribute positively within a team workplace

Competitive remuneration

Salary packaging tax benefits specific to not-for-profit organisations

Strong values-based and for-purpose organisation

Work in a caring & collaborative team environment with people who are passionate about delivering quality services that support the community

A variety of Professional Development opportunities





RequiredEducation/Licences/Certificates

Current National Police Clearance (within 3 months)

Current Working with Children Check

Current unrestricted driver’s licence and access to a reliable vehicle

Experience working in a high-pressure customer service / reception role in the not-for-profit community services sector, or similar industry

Understanding or demonstrated ability to work with people in a trauma-informed manner

Ability to manage competing priorities while maintaining a calm, solution focused approach

Intermediate skills across Microsoft Office 365

Strong organisational skills with attention to detail and accuracy

Strong verbal and written communication skills with the ability to build respectful relationships

Strong computer literacy including intermediate skills across Microsoft Office 365, and the ability to learn new systems and platforms

Ability to travel throughout the Perth metropolitan area

Before an offer of employment can be made, a Working with Children Check, National Police Clearance of not older than 3 months and a current, unrestricted driver's license must be submitted.

We welcome people with diverse skills, experiences, perspectives and backgrounds and encourage applications from Aboriginal or Torres Strait Islander peoples, and individuals who may identify as LGBTIQ, with disability, a culturally and linguistically diverse background and people of all ages. We are committed to providing a safe environment for all children and vulnerable people and proactively take measures to protect children/vulnerable people.

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📌 Client Support Officer (City of Swan)
🏢 Midlas
📍 City of Swan