Job Overview

Permanent full‑time Customer Experience Specialist role based in Sydney.

Responsibilities

- Resolve issues with customers via phone, email, and web chat in an empathetic, professional, and timely manner.
- Be digitally‑savvy, using systems such as Zendesk, Slack, and Salesforce (previous experience with these is a bonus).
- Balance customer demand and multitask in a fast‑paced contact environment.
- Work as part of a high‑performing team, driving for performance excellence.
- Communicate with colleagues across all levels of the organisation, influencing to find the best customer outcome.
- Proactively identify opportunities to innovate and improve the employee experience, customer experience, and operational excellence.
- Provide thoughtful and insightful feedback to improve REA products and services.

Qualifications

- 1+ years’ experience in a fast‑paced, customer‑facing environment (e.g. retail, hospitality, contact centre, real estate, or similar).
- Strong technical proficiency, with proven ability to multitask using multiple systems while on the phone with customers and to pick up new systems quickly.
- Experience in real‑estate roles such as leasing consultant, property manager, or similar is highly beneficial.




- Demonstrated experience of going above and beyond delivering service that promotes customer loyalty and advocacy through clear communication, positive language, active listening, and empathy.
- Experience resolving customer problems in a timely manner through solid analysis and decision‑making, persuasion skills, and adaptability to meet customer needs.
- Demonstrated resilience, taking accountability for the customer experience, and displaying a continuous‑improvement mindset.
- Demonstrated growth mindset and enthusiasm for learning.

Benefits

- A hybrid and flexible approach to working.
- Flexible leave options including birthday leave and the purchase of additional leave.
- Flexible parental leave offering for primary and secondary carers.
- Our Because We Care program: volunteering leave, community grants, matched payroll giving, and our Community Café donates 100% of revenue to charity.
- Hackdays so you can bring your big ideas to life.
- Commitment to Diversity, Equity, and Inclusion – a working environment that embraces and values diversity, equity, and inclusion. Teams with diverse ideas and experiences are more creative, more effective, and fuel disruptive thinking.

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📌 Customer Experience Specialist (City of Sydney)
🏢 Rea Group
📍 City of Sydney