We are looking for 3 x Technical Specialists to join on a 12-month contract basis, supporting a significant customer reconnection initiative

- ASAP 12-Month Contract
- Sydney CBD| Hybrid work model

Our client is one of Australia's leading life insurance companies. Their Investment Operations team plays a critical role in delivering and maintaining key operating tasks that directly impact both internal and external customers.

The Opportunity

This project involves re-engaging lost customers across a portfolio of approximately 300 investment and superannuation products, through a combination of phone, email, and written correspondence.

This is a hands-on operational role where attention to detail, sound judgement, and a genuine customer focus will set you apart. You’ll be part of a close-knit, experienced team that values ownership and accuracy.

What You’ll Be Doing

- Validating and updating customer information against internal systems, including ID verification and contact detail accuracy
- Managing work across workflow systems, shared mailboxes, and operational channels to meet service commitments
- Conducting inbound and outbound customer contact via phone, email, and written correspondence to support account maintenance, record validation, and issue resolution
- Investigating and resolving customer record exceptions, data discrepancies, and operational issues through to completion
- Supporting customer remediation activities and contributing to operational improvement initiatives
- Maintaining strong knowledge of products, processes, and compliance requirements
- Identifying and escalating risks, compliance concerns, or anything that doesn’t seem right
- Contributing to a team-oriented,



high-performing team through knowledge sharing and cross-training

About You

- Strong attention to detail with a commitment to accuracy and data quality
- Demonstrated experience in administration, operations, insurance, superannuation, or financial services
- Comfortable managing high-volume processing activities while maintaining quality and service standards
- Sound independent judgement; able to assess situations quickly, identify issues, and elevate appropriately
- Clear, professional communicator (written and verbal), with the ability to build positive relationships with customers
- Takes ownership and sees things through to resolution without needing to be micromanaged
- Adaptable and comfortable with change as the project evolves

Diversity, Equity & Inclusion at Hudson

Hudson is committed to helping you find a workplace where you feel respected, supported, and free to thrive. We welcome applications from all backgrounds, identities, and lived experiences—because when different voices come together, amazing things happen

Casual Loading

Please note for all Australian based contract and temporary roles only, the pay rate is inclusive of mandatory 25% casual loading. This excludes permanent and fixed term roles.

Due to current Victorian and South Austrlian labour hire licence restrictions, Hudson is not advertising, offering or accepting applications for contract, temporary or labour hire roles that are based in Victoria or South Australia or otherwise connected to Victoria or South Australia. This includes contract, temporary or labour hire roles where the candidate resides in Victoria or South Australia, even if the role is based in another state. These restrictions do not apply to permanent or fixed term employment opportunities.

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📌 Technical Specialist x 3 (City of Sydney)
🏢 Hudson Au
📍 City of Sydney