Gallagher Insurance Services is a locally owned and operated general insurance broking firm. Well respected and with over 35 years experience in the industry, our business provides commercial, rural and domestic insurance to a wide range of clients throughout Australia.
We currently have a vacancy for an enthusiastic Broker Assistant to join our team. This full-time position involves assisting the brokers by managing client accounts, preparing insurance documents, claims handling & data processing.
About the Role:
- Providing administrative support to our Senior Brokers regarding customer accounts, policy administration and claims handling.
- Communicating with clients via phone, email and face to face meetings to manage client's insurance queries and request.
- Preparing and managing insurance policy documentation.
- Liaising with Underwriters.
- Assisting with insurance policy pre-renewal, renewal and post-renewal activities including drafting quotations, creating renewal reports, certificate of currency and endorsements.
- Assisting with claim management and reporting.
The role is varied and will provide experience in many aspects of the insurance industry. You will support the Broker team in managing client portfolios while also handling various administration tasks all with a large focus on providing the highest level of customer service.
Experience in the insurance industry would be a definite advantage, however applicants with a strong background in business administration will also be considered. Extensive on-the-job training will be provided, as well as the opportunity to obtain and/or continue formal qualifications through the Australian & New Zealand Institute of Insurance & Finance.
The successful applicant will have:
- Tier One qualifications (would be an advantage but not essential).
- Previous experience in the Insurance Industry, however proven experience in a similar role within professional services, or the ability to demonstrate a true desire to begin a career in insurance broking will also be considered.
- Excellent communication & customer services skills.
- Strong time management and organisational skills.
- Be enthusiastic and personable.
- Enjoy working in a busy team environment.
- Show outstanding attention to detail and possess exceptional customer services skills.
- Good computer literacy (Word, Excel, Outlook, Power-point)
- Be a quick leaner with initiative and a desire to develop a career in the Insurance industry.
Please forward your CV and a cover letter addressing the above criteria to ••••@gallagherinsurance.com.au.