Aboriginal Client Service Officer

Housing Services

Location: Dubbo

Employment type: Join our talent pool for future ongoing and temporary roles

Salary: $82,533 to $95,482, plus superannuation and annual leave loading

This position is open to Australian Aboriginal and Torres Strait Islander people only

Your role

Homes NSW is seeking Aboriginal and Torres Strait Islander people who are passionate about supporting community and improving housing outcomes for Aboriginal and Torres Strait Islander people and families.

As an Aboriginal Client Service Officer, you will play an significant role in walking alongside clients, families and community, helping people navigate housing services, sustain successful tenancies and access the support needed to thrive.

In this role it is important to recognise and understand the importance of cultural knowledge, lived experience, community connections and understanding the unique challenges and strengths within community.

We are looking for candidates who can build trust, communicate respectfully and work in partnership with community to help achieve the best outcome possible for families.

What You’ll Do

You will build trusted relationships with local organisations and stakeholders, providing culturally responsive support that recognises the strengths, experiences and aspirations of Aboriginal people.

Your cultural knowledge lived experience and community connections will help deliver positive outcomes for clients, families and communities.

As Part Of Housing Services, You Will

- Support clients with housing applications, tenancy matters and access to housing assistance.
- Build and maintain strong relationships with Aboriginal communities, stakeholders and service providers




- Connect clients with appropriate supports and services to meet their individual needs.
- Support sustainable tenancies and contribute to stronger communities.
- Work collaboratively with colleagues to deliver quality, client-centred services.

We’re Looking For

- You’ll join a supportive and community-focused team committed to improving outcomes for Aboriginal people, while creating a culturally safe and inclusive workplace.
- Strong connection to community, with the cultural capability to work respectfully and effectively with community members and stakeholders.
- Ability to build trust, communicate effectively and develop positive relationships with clients, community organisations and service providers.
- Commitment to supporting Aboriginal people and families to achieve positive housing and wellbeing outcomes.
- Demonstrated experience and knowledge working with clients experiencing complex circumstances.

As an Identified role, this position is open only to Australia's First Nations people

Where a position is identified, an applicant's race is a genuine occupational qualification under the exception in Section 14(d) of the Anti-Discrimination Act 1977.

Role

There are two alternatives to confirming your Aboriginality, one of which must be uploaded to be considered for the role as follows. Either will be accepted:

Confirmation of Aboriginality form

or





Written confirmation from 2-3 Aboriginal organisations within the community in which you live/work, which addresses the three criteria listed below:

- is of Aboriginal and/or Torres Strait Islander descent, and
- identifies as an Aboriginal and/or Torres Strait Islander person, and
- is accepted as a such by the Aboriginal and/or Torres Strait Islander community.

What We Offer

- A challenging and rewarding career
- Flexible, autonomous work environment
- Competitive pay and conditions
- Training and development opportunities to build and maintain capabilities
- Health & Wellbeing and Employee Assistance Programs.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We’re focused on breaking, rather than managing, disadvantage. It's work that really matters.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience, and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers, and other diversity groups.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

Applications close 11:59pm AEST Tuesday August 11, 2026

Thank you for your interest in this role.

We look forward to receiving your application.

#J-18808-Ljbffr

📌 Aboriginal Client Service Officer (Dubbo)
🏢 Nsw Department Of Communities And Justice
📍 Dubbo