IT MSP - Level 2 System / Support Engineer

Up to $80K + Super | Full-Time Permanent | Melbourne

A growing Managed Service Provider is looking for a customer-focused Level 2 Support Engineer to join its collaborative technical team.

This role is perfect for someone who has built a solid foundation within an MSP or IT support environment and is looking to continue developing their technical skills across Microsoft Cloud technologies, networking, and infrastructure while working with a diverse range of business clients.

You'll be joining a supportive team that values collaboration, customer service, and continuous learning, with exposure to both remote and onsite support.

WHAT’S ON OFFER?

- Up to $80K + Super
- Exposure to a broad range of Microsoft technologies
- Supportive and collaborative technical team
- Ongoing training and certification opportunities
- Diverse client environments and technologies
- Mix of remote support and onsite client work

WHO ARE WE?

We are a well-established Managed Services Provider supporting small and medium-sized businesses across a variety of industries.

Our team delivers reliable IT support, cloud solutions, networking, cyber security, and infrastructure services, with a strong focus on customer experience and long-term partnerships. Due to continued growth, we're looking for a Level 2 Support Engineer who enjoys troubleshooting technical issues and providing outstanding service to clients.

WHAT WILL YOU BE DOING?

As a Level 2 Support Engineer, you'll provide day-to-day technical support to a broad client base while assisting senior engineers with projects and escalated issues.

Your responsibilities will include:

- Providing Level 2 remote and onsite technical support




- Troubleshooting Microsoft 365, Windows, hardware, software, and networking issues
- Supporting user accounts, Microsoft Entra ID, Active Directory, and email services
- Assisting with Azure cloud administration and Microsoft 365 environments
- Supporting Windows 10/11 and Windows Server environments
- Troubleshooting printers, laptops, desktops, and peripheral devices
- Assisting with networking issues including DNS, DHCP, VPNs, Wi-Fi, and switches
- Supporting backup and endpoint security solutions
- Maintaining accurate ticket notes and technical documentation
- Escalating complex issues where required
- Delivering exceptional customer service while meeting SLA timeframes
- 2+ years' experience in an IT Support, Service Desk, System Exposure or MSP environment
- Experience supporting Microsoft 365 and Windows environments
- Basic understanding of Azure and Microsoft Entra ID
- Experience with Active Directory user administration
- Good knowledge of Windows Server fundamentals
- Basic networking knowledge including DNS, DHCP, VPN, and TCP/IP
- Strong troubleshooting and problem-solving skills
- Excellent communication and customer service skills
- Ability to manage multiple priorities in a quick-paced environment
- Current driver's licence and full Australian working rights
- Experience working within a Managed Services Provider
- Exposure to RMM and PSA platforms
- Experience with Microsoft Intune or endpoint management
- Exposure to FortiGate or other firewall technologies
- Knowledge of backup and disaster recovery solutions
- Microsoft certifications or current study towards certifications
- PowerShell knowledge or automation experience

KEY SKILLS:

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📌 Level 2 Engineer (Melbourne)
🏢 Searchability
📍 Melbourne