- Unique Business Analyst opportunity, focused on technology integrations within TZV
- Collaborative support role, working within a specialist project team
- 18 month fixed-term, full-time hybrid role, based in Burwood East

About Triple Zero Victoria

Triple Zero Victoria (TZV) provides the critical link between the Victorian community and the state’s emergency services agencies. It provides Victoria’s 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.

This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide. The team at Triple Zero Victoria are deeply committed to the community they serve and are among the most dedicated and highly skilled in their field.

About the Role

The Business Analyst is a key and active participant of the Next Generation CAD Cardinal Project team.

The goal of the function is to provide business analysis support to the NGC Cardinal Projects as directed by the Cardinal Program Manager and other Project Managers.

The main purpose of the role is to build/plan/develop/provide key information, specifically in the areas of Business impact assessment, current state mapping and requirements gathering, to enable the role to map ‘to be’ business processes, assist in the collation of business rules, data modelling and provide quality inputs which will inform the business case.

This Business Analyst role will be part of a project team that is delivering technology integrations to enable real-time data sharing between the new CAD system and various Emergency Service Organisations (ESOs) via the Emergency Services Integration Platform (ESIP). The role will focus on gathering, validating, and documenting business requirements, developing functional specifications, and supporting the testing and implementation of integration solutions (e.g. APIs, notification adapters, Kafka enrichment processors etc).

Day to day responsibilities include:





- Providing key information by completing impact analysis for Business, Emergency Communications Information Services (ECIS) and Emergency Communications Services (ECS), documenting ‘as-is’ and ‘to-be’ business processes and gather and document business, functional and non-functional requirements.
- Assisting with solving complex technical and business issues to resolution.
- Designing, leading and facilitating workshops as required.
- Assisting with the development of a quality management plan with the provision of quality targets and assessment.
- Assisting the Project Manager with identification of risks, issues and dependencies and helping to track these accordingly.
- Working productively with other areas of the organisation to support and inform the development of corporate planning activities, testing strategies and the development of end user training materials

About You

The successful candidate will have the following experience, skills and attributes:

- A Tertiary qualification in Business Administration or Computer Science or related discipline.
- Extensive/demonstrable experience in application of business process improvement, business analysis and business requirements gathering.
- Extensive experience in data analysis and testing management, including techniques, methodologies, tools and best practice.
- Strong negotiation and stakeholder engagement skills and ability to influence others to obtain support and work toward a common goal.
- Strong interpersonal skills, a hands‑on approach and the ability to work collaboratively at all levels of the organisation.




- A flexible, adaptable and resilient approach, with the ability to preserve in ambiguous situations and deal with stakeholders with conflicting views.

What We Can Offer You

You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, adaptable working arrangements and employee benefits including:

- Employee assistance program for employees and eligible family members
- Discounted health insurance, banking servicesand gym membership
- ‘Memberlink’ discount card, accepted by 1,000's of retailers and services providers
- Free staff parking at all our sites
- Salary packaging options after an initial service period

Triple Zero Victoria is committed to the principles of equal opportunity, and diversity and inclusion for all. We value the unique backgrounds, experiences, and contributions that each person brings to our workplace. We encourage and celebrate diversity in all forms - gender, religion, ethnicity, LGBTQIA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for our roles. Our aim is to create a workforce that reflects the Victorian community in which we live.

Applicants must be an Australian or New Zealand Citizen or a Permanent Resident. If you have applied for an ongoing position, you can only be considered for a fixed term period of employment that does not exceed your visa term. Employment will be subject to providing evidence of your Australian working rights.

Preferred candidates will be required to complete a Pre-employment Medical Declaration, with employment subject to a National Police Check clearance.

If you require any adjustments to the recruitment and selection process, please do not hesitate to get in touch with Triple Zero Victoria's Careers team via .

Applications close Tuesday 11 August 2026 at 11.59pm

#J-18808-Ljbffr

📌 Business Analyst, Integration (Melbourne)
🏢 State Government Of Victoria, Australia
📍 Melbourne