We're looking for an enthusiastic, people-focused Client Support Officer who is passionate about building relationships, creating opportunities and helping people access the services they need to thrive.

The Client Support Officer is suited to someone who enjoys working with people, communicates with patience and respect, and understands the importance of culturally safe and professional service. You will be confident managing a high volume of phone calls, building solid relationships, and providing a positive experience for every person who engages with Midlas.

About Us

The Midland Information Debt and Legal Advocacy Service (Midlas) is a not-for-profit Community Legal Centre with offices in Midland and Ellenbrook that supports eligible clients with legal services, disability advocacy, financial counselling, financial capability and wellbeing, tenancy advocacy and community engagement and initiatives.

About the role

They will be responsible for assisting and supporting clients to gain access to Midlas services, duties include:

- Acting as the first point of contact for Midlas clients, community members, and stakeholders via phone, email, and in person

- Managing a high volume of inbound and outbound phone calls, providing friendly, respectful, and timely assistance

- Responding to enquiries with care and professionalism, ensuring community members feel heard and supported

- Maintaining accurate client records, correspondence, and confidential information

- Providing administrative support to assist the effective delivery of Midlas services and programs

This is a rewarding opportunity for an experienced, highly motivated team player to join our team and work closely with all service areas to make a positive difference in our communities.

The ideal candidate will be available for full-time work; job-sharing may be considered depending on Midlas’ ability to staff required hours of the position.

What we value for this role





The Midlas Mindset is a key part of how we deliver our services, focusing on Collaboration, Compassion, Inclusion, and Excellence. We’re looking for somebody that demonstrates:

- A genuine commitment to supporting Midlas clients and the surrounding communities

- A patient, approachable, and compassionate manner when supporting community members through a trauma-informed, strengths-based approach

- Confidence managing regular phone and in person enquiries and consistently delivering excellent service

- Strong organisational skills with attention to detail and accuracy

- Ability to manage competing priorities while maintaining a calm and professional approach

- Ability to work independently and contribute positively within a team environment

Benefits

- Competitive remuneration

- Salary packaging tax benefits specific to not-for-profit organisations

- Strong values-based and for-purpose organisation

- Work in a caring & collaborative team environment with people who are passionate about delivering quality services that support the community

- A variety of Career development opportunities

Required Education/Licences/Certificates

- Current National Police Clearance (within 3 months)

- Current Working with Children Check

- Current unrestricted driver’s licence and access to a reliable vehicle

Relevant Experience, Skills & Knowledge

- Experience working in a high-pressure customer service / reception role in the not-for-profit community services sector, or similar industry





- Understanding or demonstrated ability to work with people in a trauma-informed manner

- Ability to manage competing priorities while maintaining a calm, solution focused approach

- Intermediate skills across Microsoft Office 365

- Strong organisational skills with attention to detail and accuracy

- Robust verbal and written communication skills with the ability to build respectful relationships

- Strong computer literacy including intermediate skills across Microsoft Office 365, and the ability to learn new systems and platforms

- Ability to travel throughout the Perth metropolitan area

How to apply for this job

- Provide your updated and current resume

- Provide a Cover Letter addressing the selection criteria, outlining why you are the best person for the role, in no more than two pages.

Important:

Applications that fail to address all the above will not be considered.

Shortlisting will commence immediately and we reserve the right to close the position without notice.

Before an offer of employment can be made, a Working with Children Check, National Police Clearance of not older than 3 months and a current, unrestricted driver's license must be submitted.

Only suitable candidates will be contacted if shortlisted.

For further information, please contact **********@midlas.org.au using the subject line Client Support Officer

Unsolicited resumes and contact from recruitment agencies will not be accepted

We welcome people with diverse skills, experiences, perspectives and backgrounds and encourage applications from Aboriginal or Torres Strait Islander peoples, and individuals who may identify as LGBTIQ, with disability, a culturally and linguistically diverse background and people of all ages. We are committed to providing a safe environment for all children and vulnerable people and proactively take measures to protect children/vulnerable people.

📌 Client Support Officer (Swan View)
🏢 Midlas
📍 Swan View