Working with JLL's new client in Melbourne as a Receptionist, you will play a key role as the first point of contact for all incoming calls, employees, and visitors. This position ensures every interaction is seamless, welcoming, and professional, representing both JLL and our client with excellence.

You will be at the heart of the workplace experience, managing reception duties, meeting room coordination, vendor relationships and facility communications.

Location: On‑site – Melbourne, VIC

Responsibilities

- Provide high standards of service delivery face‑to‑face, via telephone, and email communication.
- Manage the facilities inbox/helpdesk, responding to inquiries and resolving issues promptly.
- Ensure client requests and inquiries are actioned and answered in a timely manner.
- Maintain the reception area, workplace common spaces, and meeting rooms to ensure they are tidy and free of hazards.
- Coordinate bookings of meeting rooms and catering requests.
- Maintain office supplies inventory and place orders when necessary.
- Receive and sort mail and packages, including organising couriers.
- Collaborate with the facilities team to report and address any building maintenance issues.
- Manage vendor relationships and on‑site coordination for services such as cleaning, plant services, kitchen supplies, and routine maintenance works.

Qualifications





- Strong customer service and interpersonal skills.
- Ability to work collaboratively as part of a team while also working independently.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- High attention to detail and excellent organisational skills.
- Ability to manage multiple tasks and priorities in a fast‑paced environment.
- Previous experience in financial/investment banking services, hotel, or corporate reception/customer service role (preferred).
- First Aid certification (preferred).
- Experience managing facility‑related communications and vendor coordination is highly regarded.

Benefits

- Great employee discounts off fitness, wellbeing, and other renowned brands.
- 18 weeks paid maternity leave.
- Private Health Insurance discounts.
- Active Social Club.
- Employee assistant programme.
- Novated Lease for EV cars.
- Paid time off for volunteer work.
- Career opportunities with Australia's #1 commercial real estate firm.
- Premium offices.

Equal Opportunity Statement

JLL is committed to equal chance regardless of race, gender, age, sexual orientation or disability. Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

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📌 Receptionist/Facilities Support (Melbourne)
🏢 Jones Lang Lasalle
📍 Melbourne