Penny Young is more than just a venue, it's a destination. From long lunches and after-work drinks to weddings, birthdays, corporate events and private celebrations, we're known for delivering memorable experiences backed by exceptional food, drinks and service.

What we can offer you as our new Reservations & Functions Manager!

- Competitive Salary
- Performance bonuses based on function sales.
- Career progression within a growing hospitality group.
- A supportive leadership team that values ideas and initiative.
- Opportunity to shape one of Melbourne's leading event venues.
- Staff discounts across our venues.
- Ongoing professional development.

About you:

This isn't an administration role. We're looking for someone who gets excited when the phone rings with a new enquiry, enjoys meeting people, loves closing a sale, and takes pride in delivering unforgettable events from start to finish.

Key Qualities

- Energetic & Organised
- Sales-driven-Is sales minded and enjoys achieving targets.
- Can take ownership of our reservations department while growing our private events and functions business.
- Someone who thrives on building relationships, loves hospitality, and understands that every enquiry is an opportunity.
- Has previous experience in hospitality reservations, events or functions.
- Loves building relationships with people.
- Has outstanding written and verbal communication skills.
- Can confidently manage multiple events at once.
- Remains calm under pressure.
- Is versatile to work evenings and weekends when required.
- Has experience with reservation systems such as SevenRooms, OpenTable, OrderMate or similar (preferred but not essential).

About the Role

Reporting directly to the Venue Manager and General Manager, you'll oversee all reservations and functions from enquiry through to execution,



ensuring every guest receives outstanding service while maximising venue revenue.

You'll become the face of functions at Penny Young, building strong relationships with clients, creating seamless experiences, and working closely with our operations team to deliver exceptional events.

Take Ownership Of 4 Key Areas

Reservations

- Manage all reservation enquiries across phone, email and online platforms.
- Optimise seating plans to maximise revenue and guest experience.
- Maintain accurate booking systems and guest databases.
- Coordinate large group bookings and special requests.
- Work closely with floor managers to ensure smooth daily operations.

Functions & Events

- Respond to all function enquiries promptly.
- Conduct venue inspections with prospective clients.
- Prepare quotes, proposals and event run sheets.
- Convert enquiries into confirmed bookings.
- Coordinate weddings, birthdays, corporate functions and special events.
- Liaise with chefs, bar managers and operations to ensure flawless execution.
- Be the key contact for clients before, during and after their event.

Sales & Business Development

- Proactively grow functions revenue.
- Build relationships with local businesses and the community.
- Follow up warm leads and past clients.
- Identify opportunities to increase repeat business.
- Help create promotions and packages that drive bookings.

Administration

- Maintain accurate event calendars and function documentation.
- Process deposits, final payments and confirmations.
- Prepare weekly reports on enquiries, conversions and upcoming events.
- Ensure all event information is communicated clearly to the operations team.

If you're passionate about hospitality, thrive in a fast-paced environment and want to be part of a business that's growing, we'd love to hear from you.

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📌 Reservations & Functions Manager (Melbourne)
🏢 TREETOP EARLY LEARNING
📍 Melbourne