Job Description: Why join DXC Technology?

DXC's Insurance Software and BPS (ISB) helps insurers around the world modernise and run their core operations at scale by combining deep industry expertise, proven software platforms, and cutting-edge AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets. You’ll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day.

What you will be doing

The Change & Impact Lead is responsible for leading the people side of change across Workers’ Compensation Self-Insurance programmes, regulatory reforms, operational improvements, and system enhancements. The role ensures business impacts are identified, understood and managed, enabling successful implementation of change while maintaining regulatory compliance, operational effectiveness, and positive customer outcomes. Working closely with business, technology, operational and client stakeholders, the Change & Impact Lead translates complex legislative, process and system changes into practical business impacts and drives sustainable adoption across the organisation.

The skills you’ll bring

- Education: A qualification or certification in a Business, Organisational Change, Human Resources, Project Management, Psychology, Communications or a related discipline
- Desirable: Change Management certification (Prosci, ADKAR, APMG or equivalent)
- Project Management qualification or certification
- Workers’ Compensation, Insurance or Compliance-related qualifications




- Continuous improvement qualifications such as Lean, Six Sigma or equivalent

- Experience: 5+ years' experience leading change management, business transformation or operational improvement initiatives
- Proven experience conducting end-to-end change impact assessments and business readiness activities
- Experience translating complex system, operational or regulatory requirements into business outcomes and practical actions
- Demonstrated success leading organisational change within complex and highly regulated environments

- Skills: Advanced change impact assessment and change management capability
- Strong stakeholder engagement, influencing and relationship management skills
- Excellent communication, facilitation and presentation abilities
- Ability to simplify complex technical, legislative and operational concepts

Our culture and benefits

- Extensive resources to support your onboarding and continual development including DXC University
- We know that great people refer great people
- We will reward you when you bring your friends and family to work at DXC
- More time to do the things you love with flexible leave options, including purchased leave
- Take time to give back with charitable and emergency services volunteer days
- Well-being matters to us and our Employee Assistance Program is there to support you and your family




- Novated leasing, discounted health insurance, paid parental leave and many other discounts

We are an Equal Opportunity Employer

DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the 'bring your whole-self to work' philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.

Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritises in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations - helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernisation, and Industry-Specific Software Solutions, DXC modernises, secures, and operates some of the world's most complex technology estates. Learn more on dxc.com.

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📌 Change & Impact Lead (Melbourne)
🏢 DXC Technology
📍 Melbourne