Responsibilities

- Partner closely with Global Planning & Operations teams, Supply Chain, Manufacturing, Customer Operations, Product Groups and senior leadership to minimize business impact and prevent recurrence of systemic issues.
- Serve as single point accountability for critical escalations and incident response, ensuring timely, transparent communication and resolution.
- Assess escalation across technical, operational and commercial dimensions to balance priority across the team.
- Accurately document incidents, containment, root cause and decisions.
- Provide explicit, concise and executive‑ready updates during live escalations and throughout incident resolution cycles.
- Develop metrics, dashboards and reporting mechanisms to track incident trends, performance and improvement progress.




- Lead cross‑functional initiatives without direct authority to drive resolution and continuous improvement.

Qualifications

- 10+ years of experience in technical support, operations, incident management, supply chain operations or similar roles.
- Strong analytical and problem‑solving skills with the ability to rapidly understand complex systems and processes.
- Exceptional communication skills, including executive‑level reporting, stakeholder management and customer‑facing interactions.
- Semiconductor industry or global supplier experience is a plus.
- Excellent verbal and written communication skills.

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📌 Global Planning & Operations Escalation Manager (Ballarat)
🏢 Lam Research
📍 Ballarat