AtCertis Security Australia, our mission is to make our worldsafer,smarterand better. As Australia’s only nextgeneration security companyoperatingat scale, we protect some of the nation’s most sensitive assets through disciplined operations, stronggovernanceand highly trusted people.

Job Impact

As a Retail Security Officer, you’ll be the face of safety on-site—helping protect customers, staff, and assets in busy retail environments. Your visible presence and quick response will help prevent incidents, reduce risk, and create a protected and welcoming space for everyone.

About The Role

This is a fast-paced, customer-facing role where no two shifts are the same. You’ll be working across retail sites providing a strong security presence, monitoring activity, and responding to incidents as they arise.

You’ll combine strong situational awareness with great customer service—supporting both safety and a positive in-store experience.

Job Location

Mount Druitt, NSW

Contract

Permanent part time & casual opportunities available

Pay Rate

SSIA Level 4

Shift Pattern

Day Shift

Key Responsibilities

- Conduct routine patrols and security checks
- Maintain a visible security presence to deter theft and anti-social behaviour
- Monitor CCTV and on-site activity, identifying and responding to risks
- Respond to incidents and de-escalate conflicts professionally and safely
- Provide excellent customer service while supporting store operations and safety

About You

- Must have Security Licence,Classification 1A(Unarmed Guarding
- Valid First Aid Certificate(3yearsvalidity)with current CPRCertificate(1 year validity)
- Ability to clear an Australian Police Check




- Strong communication and customer service skills
- Ability to remain calm and professional in busy retail environments
- Good observation skills and confidence to manage and de-escalate incidents

Why join Certis

- Work within Australia’smost secure and sensitive environments
- Be part of ahightrust, clearance-based workforce
- Access ongoing training, careerpathwaysand professional development
- Operate in a valuesdriven organisation that prioritises integrity and accountability
- Commitment to diversity and inclusion; applications encouraged from women, Aboriginal and Torres Strait Islander peoples, and candidates from diverse backgrounds.
- Employee benefits such as retail discounts, annual awards, Regular employee engagementsurveyand a Reward & Recognition Framework

Diversity Statement

Within Certis Australia, we believe our strength lies in the diversity of our people. We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement. Our commitment to aSafer, Smarter and Better workplace ensures every employee is supported, respected and empowered.

We actively encourageFirst Nations and Torres Strait Islander peoples, veteransand candidates from diverse backgrounds to apply.

Certis Security Australia – Master Licence Details

Sydney Night Patrol & Inquiry Co Pty Ltd

- NSW 400674602
- ACT 17501220
- QLD 41315
- WA SA48240
- NT 345
- SA ISL 178143
- TAS 3020

Certis Security Australia Pty Ltd

- NSW 405149073
- ACT 17501742
- QLD 3158254
- WA SA 72311
- SA ISL 235794
- VIC Z05 798 61S
- VIC Z05 798 40S
- NT 1093
- TAS 458596293

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📌 Security Officer (Australia)
🏢 Certis
📍 Australia