Operations Administrator (Full-Time) – Malaga, WA

Pinnacle Travel Group is seeking an experienced and motivated Administrator to join our Operations team in Malaga. Reporting to the Operations Manager, you'll play a key role in providing administrative support to our daily transport operations.

If you thrive in a fast paced environment, have exceptional attention to detail and are passionate about delivering high quality administrative support, we'd love to hear from you.

About Pinnacle Travel Group

Pinnacle Travel Group is a proudly Western Australian, family-owned business delivering exceptional transport and tourism experiences across land and sea. Our group includes Pinnacle Coachlines, Rottnest Fast Ferries, Australian Pinnacle Tours, Explore Tours Perth, Quokka Coaches, Whale Watching Perth, Integrity Coachlines, Lancelin 4X4, Kimberley Quest & The Great Escape.

Our reputation is built on safety, reliability and delivering outstanding customer experiences across Western Australia.

The Role:

Based at our Malaga head office, you'll provide administrative support to our Operations team, helping ensure the smooth day-to-day running of our transport services.

You'll work closely with our Operations Coordinators, Reservations team, drivers and management to assist with documentation, compliance, scheduling support and general operational administration.

This role offers plenty of variety and is ideal for someone who enjoys working in a busy environment where no two days are the same.

Responsibilities:

- Provide administrative support to the Operations team.

- Liaise with the reservations department to facilitate and encourage bookings

- General administrative duties to facilitate compliance & day to day business operations

- Assisting with the scheduling, planning and coordination of services, drivers & coaches





- Promote a safe working environment

- Maintaining, updating and storing of documents, data & files

About you:

This role is an excellent chance for someone looking to build a career in tourism & transport.

We're looking for someone who is:

- Highly organised with excellent attention to detail.

- Able to prioritise multiple tasks in a fast-paced environment.

- A confident communicator with robust customer service skills.

- Proactive, reliable and willing to learn.

- Comfortable working both independently and as part of a team.

- Professional with a positive attitude and strong work ethic.

Previous experience in administration is essential.

Experience in transport, logistics, tourism or hospitality will be highly regarded but is not essential.

Management or leadership experience is also viewed favourably.

Software Knowledge Requirements

- Intermediate to advanced competency in Microsoft Office Suite

- Knowledge of, or the ability to learn Coach Manager, VMS & Customlink

Why Join Pinnacle Travel Group?

When you join PTG, you'll become part of a supportive and growing family owned business where your contribution genuinely makes a difference.

We offer:

- Competitive salary

- Flexible working arrangements where operationally suitable

- Ongoing training and development

- Career progression opportunities across the Group

- A friendly and supportive team environment

- Staff travel benefits, including complimentary travel to Rottnest Island for you and your immediate family

- The opportunity to work across a diverse range of transport and tourism businesses

Applications close on 6th August 2026, however, we may close sooner if we find the right candidate.

We encourage all candidates to learn more about the PTG group of companies at our website; www.pinnacletravelgroup.com.au

📌 Operations Administrator (Midland)
🏢 Pinnacle Travel Group
📍 Midland