Casual contract | IT Helpdesk Technician | Sydney Your new company
Join a well-established organisation that values technology-driven solutions and exceptional end-user support. You'll be part of a collaborative IT team responsible for ensuring employees have a seamless technology experience across Windows, Apple, and Google-based environments.

Your recent role
Key responsibilities include:

- Providing IT helpdesk and desktop support to end users.
- Troubleshooting issues across Windows 10/11, Microsoft 365, MacOS, and iOS devices.
- Supporting Google Workspace applications and user accounts.
- Managing incidents and service requests through ServiceNow, Jira, or similar ticketing systems.
- Assisting with Active Directory administration, user account management, and access requests.
- Diagnosing basic networking and connectivity issues.
- Maintaining high levels of customer service while meeting SLA requirements.

What you'll need to succeed

- Previous experience in an IT Helpdesk, Service Desk, or Desktop Support role.
- Strong knowledge of Windows 10/11 and Microsoft 365.




- Experience supporting Apple devices and the Google ecosystem, including MacOS, iOS, and Google Workspace.
- Basic understanding of Active Directory, networking concepts, and troubleshooting methodologies.
- Experience using ticketing platforms such as ServiceNow, Jira, or similar.
- Excellent communication, customer service, and problem-solving skills.
- Ability to manage competing priorities in a fast-paced environment.

What you'll get in return

- Flexible casual contract arrangement with one week of work per month.
- Opportunity to work with modern technologies across Microsoft, Apple, and Google environments.
- Collaborative and supportive team culture.
- Convenient Sydney location.
- Competitive hourly rate.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
#3008010

📌 IT helpdesk technician (Sydney)
🏢 Hays
📍 Sydney