Salesforce | Infra | AdminWe are undertaking a major program of work involving multiple projects spanning several current industry-leading technologies, including Salesforce as a core component. The position reports to Environment Manager EL1 of Scheme Platforms Workplace & Release.Key duties and responsibilities
Responsibilities of the role include but are not limited to: Develop and maintain Salesforce environment plans. Execute hands-on critical and complex Salesforce administration tasks to support releases, CI/CD deployment, and new project and environment changes. Troubleshoot Salesforce issues and work with internal teams and vendor partners to resolve them.
Manage and coordinate Salesforce deployments across lower and production environments using approved release and change management. Manage support tickets with Salesforce & maintain platform security. Seek out automation opportunities for improved management of the Salesforce landscape. Ensure documentation on processes, policies, and configuration is developed and maintained. Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/users. Assign work activities, mentor and provide support to the environments team.#3007607