Labcabs is seeking a dedicated and professional individual to join our head office team in a dual Administration/Bookings and Assistant Accounts/Payroll position.
This role is based at Hemmant, QLD 4174, and offers a permanent opportunity within a supportive environment.
This role requires robust attention to detail, excellent communication skills and the ability to manage multiple responsibilities in a fast paced environment.
Key Responsibilities
Administration & Bookings
- Manage incoming calls and customer enquiries
- Respond to customer emails in a professional and timely manner
- Create and update bookings using Labcabs custom software
- Ensure accuracy of booking information and special requirements
- Liaise with drivers across all states regarding urgent pickups, booking changes, and queries
- Arrange domestic air freight bookings and flight selections
- Handle general administrative and customer service tasks
Accounts Payable
- Process and verify domestic and international invoices when required.
- Manage international payments and banking processes when required.
- Track purchases, process payments and reconcile accounts when required.
- Assist in improving accounts payable workflows.
- Resolve account discrepancies when required.
Accounts Receivable
- Allocate and process debtor and credit card payments .
- Reconcile domestic and international invoices when required.
About You
You will bring professionalism, accuracy, and a strong customer service ethic to the role. You will also demonstrate:
- Previous administration and accounting experience
- Strong numerical and data entry capability
- Excellent verbal and written communication
- High level of time management and organisational skills
- Proficiency in MS Excel, Word and Outlook
- Experience with accounting software (MYOB) desireable but not essential.
- A confident and professional telephone manner
- Ability to learn new systems, including Labcabs’ custom software
- A proactive approach and willingness to support the wider team
- Commitment to following company policies, procedures, and industry regulations
Training & Reporting
- Full industry specific training provided
- Reports directly to the General Manager
- Works closely with Operations, Customer Service, and drivers nationwide