Join Our Friendly Dental Practice Team

Are you a people-person with exceptional communication skills and a passion for helping others? Do you thrive in a fast-paced environment and enjoy being the first point of contact in a professional setting? We are seeking a dedicated and enthusiastic Dental Receptionist to join our thriving dental practice. If you are organised, compassionate, and motivated to make a positive difference in patients’ lives, we would love to hear from you!

About Our Practice

Our dental clinic is committed to providing high-quality oral care in a welcoming and supportive environment. We believe in building strong relationships with our patients, ensuring they feel comfortable and confident every step of the way. Our team consists of experienced dentists, hygienists, and support staff who work collaboratively to deliver outstanding care tailored to the needs of every patient.

Position Overview

As a Dental Receptionist, you will be the face of our clinic, responsible for managing the daily administrative operations and creating a positive first impression for all of our patients. You will play a crucial role in ensuring the smooth functioning of the practice by coordinating appointments, handling patient inquiries, and supporting the clinical team with various administrative tasks.

Key Responsibilities

- Greeting patients warmly and professionally as they arrive at the clinic
- Scheduling, rescheduling, and confirming appointments using our patient management software
- Answering phone calls and responding to email inquiries in a courteous and timely manner
- Managing patient records, including data entry, file maintenance, and confidentiality compliance
- Processing new patient registrations and collecting relevant medical history forms
- Coordinating billing procedures and processing payments (HICAPS, EFTPOS, cash, and medicare and insurance claims)
- Assisting with insurance verification and providing patients with information about coverage




- Maintaining the cleanliness and organisation of the reception and waiting areas
- Liaising between patients and dental staff to ensure productive patient flow
- Handling patient feedback and concerns with empathy and professionalism
- Supporting the dental team with general administrative tasks as required

Skills and Qualifications

- Previous experience as a receptionist; dental, medical, or allied health experience highly regarded
- Excellent verbal and written communication skills
- Strong organisational and multitasking abilities
- Proficient in using computers and practice management software (experience with Dental4Windows or similar systems is an advantage)
- High attention to detail and accuracy in data entry
- Professional demeanour and strong customer service orientation
- Ability to work both independently and as part of a team
- Discretion and respect for patient confidentiality at all times
- Reliable, punctual, and well-presented
- Current First Aid Certificate (desirable, but not essential)

What We Offer

- A supportive and friendly team environment
- On-the-job training and opportunities for professional development
- Modern facilities with up-to-date technology
- Competitive remuneration based on skills and experience
- Flexible working hours with potential for part-time or full-time arrangements
- Convenient location with easy access to public transport and parking

About You

You are someone who enjoys interacting with people from all walks of life. You have a warm and welcoming manner, and you understand the importance of making each patient feel comfortable and valued. You are organised,



adaptable, and able to maintain your composure in a busy environment. You are committed to delivering outstanding service and contributing to a positive team culture.

Day in the Life

A typical day as our Dental Receptionist begins with preparing the reception area and ensuring all patient forms and materials are ready. As the first patients arrive, you greet them with a smile, check them in, and confirm their details. Throughout the day, you manage incoming phone calls, schedule appointments, process payments, and assist patients with inquiries about their treatment plans or insurance. You work closely with the dentists and support staff to ensure the schedule runs smoothly and everyone is informed of any changes. At all times, you prioritise patient privacy and comfort, making every visit to our clinic a pleasant experience.

Join Us!

If you are ready to take the next step in your career and believe you would be a great fit for our team, we encourage you to apply today! Please include your current CV and a brief cover letter outlining your suitability for the role.

Make a difference in people’s lives every day by joining our passionate and professional team. We look forward to welcoming you to our dental family!

Job Types: Full-time, Part-time, Casual, Permanent

Benefits:

- Employee mentoring program
- Professional development assistance

Ability to commute/relocate:

- Craigieburn, VIC 3064: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

- What languages do you speak?
- What is your greatest achievement so far and what are your career goals?
- What is your availability?
- Why do you want to work for us?
- Could you describe your previous experience working as a receptionist?

Experience:

- Administration: 1 year (Preferred)
- Sales: 1 year (Preferred)
- Receptionist: 1 year (Preferred)

Work Location: In person

📌 Receptionist/Assistant (Craigieburn)
🏢 Craigieburn Dental Care
📍 Craigieburn