Overview

Toshi is one of Australia's leading lifestyle and design brands, and we're looking for a commercially minded Shopify & Ecommerce Specialist to take ownership of our Shopify Plus website and help drive the next stage of our digital growth.

Key Responsibilities

- Manage the day-to-day operation of the Shopify Plus website
- Maintain website navigation, collections, menus, and site structure
- Coordinate product launches, seasonal campaigns, and promotional activity
- Ensure website content is accurate, up-to-date, and aligned with brand standards
- Continuously optimise customer journeys and user experience across desktop and mobile
- Identify opportunities to improve website functionality and performance
- Upload and manage products, collections, pricing and inventory updates
- Optimise product pages, imagery, content, and merchandising
- Create landing pages and promotional collections
- Manage product categorisation, filters, search functionality, and navigation
- Ensure product information is accurate and consistent across the website

Website Performance & Analytics

- Monitor website performance, conversion rates, and customer behaviour
- Analyse customer journeys to identify opportunities for improvement
- Execute A/B testing and conversion optimisation initiatives
- Recommend and implement new features to improve customer experience
- Work closely with marketing to support campaigns and drive online performance
- Manage Shopify apps, integrations, and platform updates
- Support integrations with Klaviyo, ERP, inventory, and third-party applications




- Coordinate with external developers where required
- Troubleshoot website issues and ensure platform stability
- Identify opportunities to automate workflows using Shopify Flow and AI

Tools & Data

- Monitor website performance, sales, and customer insights
- Analyse trading performance, conversion, AOV, and revenue metrics
- Build reports and dashboards to support commercial decision‑making
- Turn data into actionable recommendations that improve business performance
- Work closely with marketing, creative, operations, and warehouse teams
- Collaborate with founders and an established team
- Stay up‑to‑date with Shopify developments, ecommerce trends, and emerging technologies
- Recommend new tools, features, and innovations that enhance the customer experience

Qualifications & Skills

- Demonstrated experience managing Shopify or Shopify Plus websites
- Strong understanding of ecommerce merchandising and digital trading
- Excellent attention to detail and website management skills
- Experience with Shopify apps and third-party integrations
- Robust analytical skills with the ability to interpret data and make commercial recommendations
- Experience using GA4 and ecommerce reporting tools
- Familiarity with Shopify Flow, Shopify Markets, and AI‑powered workflows is highly regarded
- Basic HTML, CSS, or Liquid knowledge is advantageous
- Strong project management and organisational skills
- A proactive, commercially minded self‑starter who enjoys solving problems and continuously improving performance

Benefits

- Birthday leave
- Onsite office

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