Are you passionate about delivering exceptional customer service and solving problems that matter? Join Blackwoods as a Customer Care Consultant supporting our Mega Mining customers some of the largest and most important clients in our network.

Your Opportunity

In this role, you’ll be the first point of contact for customer enquiries, taking ownership of each interaction to deliver fast, accurate and customer‑focused solutions. You’ll work closely with teams across Sales, Warehouse Operations, Purchasing, Accounts, and our vendor partners to ensure seamless service and outstanding customer experiences.

What You’ll Be Doing

Handle all telephone and email enquiries, striving for first‑contact resolution and total customer satisfactionExpedite orders to meet delivery expectations and KPIs, following through all actions and escalation processesIdentify and assess customer requirements through effective questioning and system interrogation to improve the customer experienceRelease and manage EDI exceptions to ensure customer orders flow through the system quickly and accuratelyEngage in team and individual training to stay current with processes, policies, system changes, and current business tools

What You’ll Bring





Clear and confident written and verbal communication skillsExperience delivering exceptional customer service in a fast‑paced environmentStrong problem‑solving skills and high attention to detailAbility to manage conflicting priorities and work collaborativelyIntermediate MS Office skills (preferred)Experience in call centres or retail environments (advantageous)

What's In It For You

Permanent role, incentives & Wesfarmers share plansExclusive Perks: Team Member discount card for Kmart, Bunnings, Target & Officeworks, FREE One Pass subscription & Wesfarmers discounted offers from over 400 retail partnersContinuous training and career development opportunities Team events, celebrations, award recognition and prizesEmployee Assistance Program: wellbeing support for you and your immediate family - covering counselling, coaching, financial advice, legal guidance, nutritional services, & more!Refer-A-Friend program – earn up to $2,000 for each referral!Generous paid parental leave policyFree onsite parking and more!

NEXT STEPS

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.

As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre-employment medical assessment involving drug & alcohol testing).

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.

📌 Customer Care Consultant - Mackay QLD
🏢 Blackwoods
📍 Mackay