BTECH Electrical Service Coordinator will be responsible for managing service requests, coordinating field technicians, ensuring timely resolution of customer issues, and maintaining high levels of customer satisfaction. This role acts as the primary liaison between customers, technicians, suppliers, and internal departments to ensure effective service delivery.

Service Coordination

- Receive, prioritise, and schedule service requests.

- Allocate jobs to technicians based on skills, availability, and location.

- Monitor service progress and ensure work is completed within agreed timeframes.

- Coordinate emergency and urgent service calls when required.

Customer Service

- Serve as the main point of contact for customers regarding service requests.

- Provide updates on job status, scheduling, and completion.

- Respond to customer inquiries and resolve service-related issues promptly.

- Maintain strong customer relationships and ensure customer satisfaction.

Administrative Duties

- Create and maintain service records, work orders, and customer documentation.

- Prepare quotations, service reports, and invoices as required.

- Track service contracts, warranties, and maintenance schedules.

- Monitor and process timesheets according to technician’s logins.

Team Support





- Coordinate communication between field technicians, customers, and management.

- Support continuous improvement initiatives within the business.

Compliance and Quality

- Ensure service activities comply with company policies and safety requirements.

- Maintain accurate documentation for auditing and reporting purposes.

Qualifications

- Previous experience in service coordination, scheduling, administration, or customer service is an advantage.

Skills and Competencies

- Excellent organizational and multitasking abilities.

- Strong communication and interpersonal skills.

- Customer-focused mindset.

- Problem-solving and decision-making skills.

- Ability to work under pressure and manage competing priorities.

- Proficiency in Microsoft Office (Outlook, Word, Excel, Teams).

- Experience with Ascora, jobbing management software, an advantage.

- Attention to detail and strong administrative skills.

Reporting Relationship

Reports To: Managing Director / Operations Manager

Work Environment

- Office-based with regular communication with field personnel and customers.

- Work school hours – ideal for parents or anyone seeking a schedule that aligns with school times.

📌 Service Coordinator (Fremantle)
🏢 BTECH Electrical Services
📍 Fremantle