A customer support role with real variety, responsibility and room to grow

We are looking for a practical, curious, engaging and highly reliable person to join our Lonsdale Operations Team at the beginning of September.

This role sits at the point where customers, products and operations come together.

With customers at the heart of all we do, you will enjoy building professional and trustworthy rapport while helping customers understand what they need, preparing quotations, processing and checking orders, coordinating freight, and following requirements through to production and dispatch.

Over time, you will also develop the technical product knowledge needed to confidently support our established distributor, trade and commercial customers, and end users.

We are looking for someone who enjoys learning how products work, communicates well with trade-based customers and takes genuine pride in getting the details right.

What we do

We are a South Australian manufacturer with a range of products including Australian-made specialist HVAC-R filtration products and antimicrobial treatments designed to deliver consistently cleaner, healthier indoor environments.

We support HVAC-R distributors, contractors, service technicians, commercial customers and end users across Australia, with international momentum also building.

Filtex operates from our Lonsdale premises, alongside another of our brands, Woodwool Australia.

While this position is primarily aligned with Filtex, you will be joining one connected team supporting two growing Australian brands. This creates broader exposure to manufacturing, importing, inventory, logistics, customer operations and product development than is often available in a traditional customer-service position.

About the role

Reporting to our Operations Manager, you will support the complete customer journey, from the initial enquiry through to the accurate supply of the order.

Your responsibilities will include:

- Responding to customer enquiries by telephone and email

- Asking the right questions to understand customer requirements

- Preparing quotations using established pricing, products and precedents

- Entering and checking customer orders

- Confirming product codes, quantities, measurements and delivery details

- Communicating stock availability and production lead times

- Coordinating freight and dispatch requirements

- Supporting invoicing, customer records and inventory administration

- Checking alignment between customer orders,



production and dispatch

- Maintaining price books and product information

- Following enquiries, commitments and outstanding actions through to completion

- Escalating unusual, technical or commercial matters with appropriate context

- Documenting common customer questions and technical decisions

- Contributing to procedures, reference materials and continuous improvement

As your knowledge develops, you will be well supported with education and training to progressively assist customers with:

- Product identification and sizing

- Product applications

- Technical product questions

- Suitable alternatives and substitutions

- Common troubleshooting enquiries

- Seasonal ordering and preparation

- New products and product education

A role that changes with the season

Our workload naturally changes throughout the year.

During peak season, the role has a stronger focus on:

- Customer enquiries

- Quotations and orders

- Accuracy checking

- Production and dispatch coordination

- Freight requirements

- Timely communication and follow-through

Outside peak season, there is greater opportunity to focus on:

- Proactive customer contact

- Preparing customers for the next season

- Developing technical product knowledge

- Updating customer information and price books

- Improving procedures and reference materials

- Capturing knowledge from recurring enquiries

- Supporting broader operational improvement

The right person will enjoy the variety and understand that responsive customer service and accurate administration are both essential to delivering a reliable and consistent customer experience, whichever the season.

Because our busiest period coincides with the Australian summer, this is when our customers rely on us most. Team members are expected to be available throughout this peak season, with annual leave expected to be planned outside this period wherever possible.

What you will bring

You will need:

- Strong customer-service and communication skills

- High attention to detail

- Technical curiosity and a willingness to learn





- Confidence building professional and trustworthy rapport with tradespeople, distributors, commercial customers and end users

- The ability to manage several priorities without losing accuracy

- Good judgement about when to act and when to seek guidance

- A professional and calm approach when customers or deadlines create pressure

- Sound computer skills and the ability to learn new systems

- Dependable follow-through

- A willingness to document and share what you learn

- A collaborative approach to working within a small team

Experience with MYOB, inventory systems, Microsoft 365, quoting, order processing, HubSpot and freight coordination would be beneficial but is not essential.

Who we are

Our business drivers shape what we aim to deliver:

- Reliability — we do what we say we will do

- Innovation — we remain curious and look for better solutions

- Service — we make it easier for customers to do business with us

- Sustainability — we consider the long-term impact of our decisions

- Quality — we protect the integrity of our products, information and processes

Our values guide how we work together:

- Respect — treating customers, suppliers and colleagues with genuine consideration

- Accountability — taking ownership of actions and following them through to completion

- Collaboration — sharing information and escalating issues with useful context

- Efficiency — working within agreed systems and looking for practical ways to improve how work is completed

- Sincerity — communicating honestly and early when something may affect a customer, commitment or deadline

We do not expect perfection or instant expertise. We do expect honesty, effort, ownership and a willingness to learn.

What we offer

- A permanent, full-time position with stable Monday-to-Friday working hours

- Onsite parking

- Structured product learning and technical development

- Support from an experienced and approachable leadership team

- The opportunity to develop specialist knowledge in niche Australian industries

- The ability to contribute to systems and processes as the business grows

- A workplace where your contribution is visible and valued

How to apply

We are intending for this position to commence at the start of September.

If you are excited by this chance, we encourage you to apply early. Applications will be reviewed as they are received and the position may be filled before the closing date.

📌 Technical & Customer Support Coordinator (Adelaide)
🏢 Filtex Filters
📍 Adelaide