Full-Time Real Estate Receptionist

About Us: The Lakes Resort Cairns is a premium 11-hectare tropical resort located in the heart of Cairns North. We provide exceptional resort accommodation and manage both short-term and permanent property rentals within our vibrant complex. We are currently seeking a motivated and highly organized Receptionist to be the welcoming first point of contact for our guests, residents, and clients.

The Role: This is a full-time position. As our Receptionist, you will be the face and voice of the resort, ensuring the smooth daily operation of our front office. Because this role involves handling permanent rental inquiries, assisting the property management team, and performing tasks related to real estate administration, a current Queensland Real Estate Salesperson Registration Certificate (Level 1) is strictly required.

Key Responsibilities:

- Act as the welcoming first point of contact for all incoming calls, guests checking in, and walk-in inquiries.

- Assist the property management and rentals division with administrative tasks, data entry, and file management for both short-term and permanent bookings.

- Handle basic property inquiries, qualify leads, and direct them to the appropriate sales or property management team member.

- Assist with coordinating property inspections, key management, and check-in/check-out procedures.

- Maintain a professional and tidy reception area.

- General office administration,



including managing email correspondence, ordering supplies, and maintaining office equipment.

- Ensure accurate data entry into our property management and reservations software.

Requirements:

- Must hold a current Queensland Real Estate Salesperson Registration Certificate (Level 1).

- Previous experience in a reception or administrative role, preferably within a resort, hotel, or real estate environment.

- Exceptional communication skills, both written and verbal, with a strong customer service focus.

- A professional presentation and a warm, welcoming demeanor suitable for a premium resort.

- Strong organizational and time-management skills, with the ability to multitask in a busy environment.

- Proficiency in property management or reservation software, and a quick learner of current systems.

- A proactive, team-player attitude.

What We Offer:

- A full-time, stable position within a supportive team environment.

- The opportunity to work in a beautiful, lush tropical setting in Cairns North.

- Potential for growth opportunities within the real estate and resort management industry.

- Competitive salary commensurate with experience.

How to Apply: If you meet the requirements and are ready to take the next step in your real estate and resort career, please submit your resume and a brief cover letter outlining your relevant experience.

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