Job Description

- Check guests in and out of the Property accurately and in a timely manner
- Greet all guests that come into contact with the Front Office department in a friendly manner, ensuring that the guest name is used at all times
- Handle guest enquiries and provide information on local attractions - give directions as required
- Take reservations as required in the absence of the Reservations Manager
- Answer all telephone calls within three rings in a skilled manner according to brand standard
- Organise and distribute the delivery of guest messages and mail
- Record guest comments for the information of the Head of Department
- Document all transactions and alterations to accounts
- Collect payment of accounts and issue receipts accordingly
- Ensure all guest details are fully updated on PMS system to ensure Property information is correct
- Ensure guests who are not Accor ALL members are briefed on features and benefits and signed up to the loyalty program
- Ensure a thorough and clear handover of information to Team Members on the following shift in order to ensure continuity of service
- Ensure special requests are actioned appropriately and in a timely manner

📌 Guest Services Agent (Perth)
🏢 Novotel
📍 Perth