About Us:
Cho Cho San are seeking an experienced Guest Experience Operations Manager to join our team on a full time, ongoing basis, working 38 hours per week.

Role Overview:
The Guest Experience Operations Manager is responsible for ensuring exceptional guest experiences, maintaining operational excellence, and developing high-performing teams. Reporting to the Operations Manager, you will work closely with restaurant managers and leadership to drive service consistency, commercial performance, and continuous improvement.

Key Duties:
Working alongside the restaurant leadership team, your duties will include:
Lead and continuously improve standards to deliver an exceptional guest experience.
Oversee guest feedback, complaints resolution and online reputation management.
Lead, coach and develop supervisors and front of house team leaders to build capability and performance.
Monitor labour performance, staffing levels and delivery to achieve operational and financial targets.
Ensure compliance with RSA requirements, WHS legislation,



food safety standards and company policies.
Analyse operational and guest feedback to identify opportunities for continuous improvement.
Collaborate with management to achieve financial and business performance objectives.

Qualifications and Experience:
To be considered for this position, you should possess the following qualifications and work experience:
Relevant hospitality management experience – minimum 1 year
A relevant Diploma Qualification or higher – if no qualifications at least 3 years of relevant experience in lieu of the formal qualification
Proven experience within a high-volume restaurant setting.
Solid leadership skills with the ability to coach, develop and motivate teams.
Sound knowledge of hospitality operations, guest experience standards, and regulatory compliance.
Excellent organisational, communication and problem-solving skills.

Salary $85,000 to $95,000 + 12% superannuation

📌 Guest Experience Operations Manager Potts Point
🏢 The Apollo Restaurant Group
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