Job Description

As a Care Coordinator, you'll manage a portfolio of Home Care clients and be their trusted point of contact throughout their care journey.

You'll conduct client assessments, develop personalised care plans, coordinate services, monitor outcomes, and work closely with internal teams to ensure every client receives exceptional care.

This is a wide-ranging role that combines customer service, care coordination, relationship management and case management. Other day to day activities include:
Conducting client assessments and develop personalised care plans
Coordinating services that support client goals and independence
Building solid relationships with clients, families and referral partners
Monitoring service delivery and conduct regular care reviews
Managing Home Care Package budgets and funding
Completing service agreements and maintain accurate documentation
Working closely with Recruitment, Rostering and Service Delivery teams
Supporting client onboarding and respond to customer enquiries or concerns
Maintaining compliance with aged care legislation and HCA policies





Let's talk about you!

As a Care Coordinator, you'll enjoy building relationships and making a genuine difference in people's lives. Experience coordinating services, managing a caseload or supporting clients is ideal, or relevant experience across the Home Care, aged care, disability or broader community services industry.

Experience with Home Care Packages or the Support at Home program is highly regarded but not essential.

Why you’ll love working with us!
Hybrid Work: Enjoy flexible hybrid working conditions that empower work-life balance
Access to extra leave with a day off for your birthday plus a rewards and advantages platform
Salary Packaging - novated leasing available with Smart group
Be part of a well-respected Australian based organisation of more than 3,000 employees

Veterans are encouraged to apply. At HCA we are committed to embracing diversity and committed to providing a safe working environment.

📌 Customer Care Manager Home Care Melbourne
🏢 Healthcare Australia
📍 Melbourne