Position: Customer Service Officer
Location: Blacktown, NSW
Salary: $31 per hour plus superannuation
Start: Immediate full-time permanent role

About the Role:

As a Customer Service Officer, you’ll hold a pivotal position in our team, reporting directly to the Customer Service Manager. Your role is crucial in delivering exceptional service to our valued customers, efficiently managing orders, and ensuring a seamless process from initiation to completion.

Your daily responsibilities will include:
Customer Interaction: Engage with customers to understand their needs and provide personalised assistance.
Order Processing: Handle order placements via phone, ensuring accuracy and efficiency.
End-to-end Management: Oversee the entire order process, from initiation to delivery, ensuring timely execution.
Product Returns: Manage reconciliation of product returns.

Our successful candidate will have:




High organisation skills and outstanding attention to detail
Able to work with minimum supervision
Minimum 5 years experience in a similar role is a must to be considered
Professional written and verbal communication skills
Critical thinking and problem-solving skills
Exceptional customer service skills and the ability to build rapport with customers
Intermediate Microsoft Office skills (Outlook, Excel & Word) are essential. MYOB and Xero experience would be an advantage
Ability to multitask and work as part of a team

Other perks include:
Opportunity for personal and skilled growth and development within a growing business
Friendly working environment
Chance to work in your local community area

📌 Customer Service Officer Blacktown
🏢 Important Group
📍 Blacktown