Our Client:

Our Client is one of Australia’s largest, privately-owned, international freight forwarding companies and a leading player as a wharf cartage carrier. They provide a complete end-to-end service offering inclusive of pick up at origin, air freight and sea freight, customs clearance, warehousing and transport.

Job Summary:

The Transport Customer Service Manager oversees the customer service operations within the transportation department. This role is responsible for ensuring exceptional service delivery, managing customer inquiries and issues, and leading a team of customer service representatives. The ideal candidate will have a solid background in transportation logistics, excellent communication skills, and a customer-focused approach.

Key Responsibilities:

Customer Service Management:
Lead and manage the customer service team to ensure high levels of customer satisfaction and service quality.
Develop and implement customer service policies and procedures to enhance operational efficiency.
Address and resolve complex customer issues, complaints, and queries in a timely manner.

Team Leadership:
Recruit, train, and mentor customer service staff to maintain a motivated and effective team.




Conduct regular performance reviews and provide constructive feedback to team members.
Foster a positive and cooperative work setting.

Operational Oversight:
Monitor and analyse customer service metrics and performance indicators to identify areas for improvement.
Coordinate with the transportation and logistics teams to ensure seamless service delivery.
Oversee the handling of transportation-related inquiries, including scheduling, tracking, and delivery issues.

Customer Relationship Management:
Build and maintain strong relationships with key customers and stakeholders.
Implement customer feedback mechanisms to gather insights and drive service improvements.
Proactively communicate with customers regarding service updates, delays, and changes.

Reporting and Analysis:
Prepare and present regular reports on customer service performance and key metrics to senior management.
Analyse trends and patterns in customer feedback to develop strategies for enhancing service quality.

What you need to do now

If you are ready to join our dynamic team and contribute to simplifying the future of freight, please "Apply Now" or email your resume to [email protected].

📌 Customer Service Manager Logistics Banksmeadow
🏢 Important Business
📍 Banksmeadow