Role Overview


We are seeking a detail -oriented Test Analyst to support testing activities across customer engagement workflows and system integration initiatives. The role will focus on validating business rules, integrations, and end -to -end functionality to ensure high -quality delivery prior to go -live.

Key Responsibilities

Develop comprehensive test plans, test strategies, and detailed test cases based on business and functional requirements.

Execute functional, integration, and end -to -end testing across customer journeys, including triggers, segmentation logic, personalisation rules, and cross -channel behaviour.

Validate system integrations to ensure data accuracy, completeness, correct mappings, and proper event sequencing.

Perform end -to -end testing of transactional and marketing communications, including message rendering, agile content, product recommendations, and promotional logic.

Conduct API and data synchronization testing to verify correct handling of customer data, transactions, behavioural events, and system interactions.

Identify, log, and track defects with explicit reproduction steps, impact assessment,



and traceability to requirements and acceptance criteria.

Collaborate with Business Analysts, developers, and internal stakeholders to validate fixes and ensure quality standards are met.

Support User Acceptance Testing (UAT), regression testing, and go -live readiness activities.

Ensure test documentation is maintained, up to date, and aligned with governance standards.