Senior Manager, Membership Experience & Strategy Hybrid Melbourne

Senior Manager, Membership Experience & Strategy Hybrid Melbourne

31 Jul
|
Australian Financial Complaints Authority
|
Melbourne

31 Jul

Australian Financial Complaints Authority

Melbourne

Australian Financial Complaints Authority is seeking a Senior Manager, Membership Services to lead AFCA’s membership lifecycle and transform how members interact across touchpoints. You will own onboarding, onboarding engagement, renewals, servicing and cessation, driving customer-centric, data-informed experiences.

You will shape AFCA’s membership strategy, lead high-performing teams and collaborate with senior stakeholders to deliver measurable improvements and industry impact.
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📌 Senior Manager, Membership Experience & Strategy Hybrid Melbourne
🏢 Australian Financial Complaints Authority
📍 Melbourne

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