Overview

Join to apply for the Service Delivery Officer role at Australian Taxation Office . We’re currently recruiting for our casual workforce to support Tax Time 2026, with commencement scheduled for early next year. If you're seeking meaningful work that supports the community, this is your chance to join a team that helps Australians navigate the tax and superannuation system.

As a Service Delivery Officer, you’ll respond to client queries and engage with the community across multiple communication channels – including phone, paper, webchat, email, and online portals. This role involves extensive client contact in a scheduled, contact-centre environment. You’ll need to be adaptable, open to learning current skills, and responsive to the evolving needs of our clients.

Responsibilities




Respond to client queries and engage with the community across multiple communication channels – including phone, paper, webchat, email, and online portals.

Qualifications
are confident using technology to share and accurately record information
thrive in a busy, fast-paced workplace
have experience delivering excellent client service
communicate clearly and professionally

Employment Details

These roles will be offered on a casual basis in Adelaide, Albury, Box Hill, Brisbane CBD, Burnie, Dandenong, Geelong, Gosford, Hobart, Melbourne CBD, Moonee Ponds, Newcastle, Parramatta, Penrith, Perth, Sydney CBD, Townsville, Upper Mount Gravatt or Wollongong.

Job function: Customer Service | Industry: Government Administration
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📌 Service Delivery Officer Central Coast Council
🏢 Australian Taxation Office
📍 Central Coast Council