Overview

Vet Expert (Customer Care) – full-time or part-time. Position supports Customer Care health escalations in veterinarian capacity, working with our Vet Nurse team.

Lyka is an Australian founded pet wellness company focused on nutrition and preventive care for pets, with a mission to empower pet parents to take control over their pet's wellbeing.

Responsibilities
Support Customer Care health escalations in veterinarian capacity, working with our Vet Nurse team
Maintain Customer Care knowledge base around product, nutrition and health topics
Support training of Vet Nurses and broader Customer Care team around product, nutrition and health topics
Collaborate cross-functionally with other departments on health and nutrition topics
Foster a growth-oriented, positive and high-performance culture that motivates employees and is aligned to the company's mission

Requirements
Doctor of Veterinary Medicine (DVM) degree or equivalent
2+ years of veterinary experience
Exceptional customer service skills - helpful & positive attitude and always looking to go above and beyond for customers




Well-versed verbal and written communication skills with strong English and grammar
Proficient in using a computer, touch typing and able to learn new tools / systems
Organised with high attention to detail
Willingness to learn current topics, such as dog nutrition and wellness
Resilient, high sense of ownership and comfortable with a rapid paced environment
Must love pets

Perks
Work in a fast-growing start-up, experiencing what goes behind the scenes to sustain hyper-growth for a start-up with a physical product
Growth and Development – Lyka provides an annual L&D; budget for personal development
Sustainability-focused company culture; Australia’s only carbon-negative and plastic-negative pet company
Be part of a diverse top talent team
Hybrid working – 3 days per week in office; pet-friendly offices in Sydney and Melbourne
Up to 18 weeks of paid parental leave top-up
Wellbeing tools and resources for mental and physical health
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📌 Vet Expert Customer Care Full Time Or Part Time (Sydney)
🏢 Lyka
📍 Sydney