Summary:

We are seeking a motivated IT Support Technician to join our dynamic team in Melbourne. This entry-level position is crucial for ensuring the smooth operation of our IT systems and providing exceptional support to our users. The ideal candidate will have a passion for technology and a desire to learn, making a significant contribution to our organisation’s success.

Responsibilities:
Provide first-line technical support to users via phone, email, and in-person.
Diagnose and resolve hardware and software issues in a timely manner.
Assist in the setup and configuration of current equipment and software.
Maintain accurate records of support requests and resolutions.
Collaborate with other IT team members to improve processes and systems.




Conduct regular system checks and updates to ensure optimal performance.
Educate users on best practices for IT security and software usage.

Qualifications:
A relevant qualification in IT or a related field (e.g., Certificate IV in Information Technology).
Basic understanding of computer systems, networks, and troubleshooting techniques.
Solid communication skills and a customer-focused attitude.
Ability to work effectively in a team and independently.
Willingness to learn and adapt to current technologies.

📌 It Support Technician Melbourne
🏢 Virtual IT Group
📍 Melbourne