Job Description

Avani Broadbeach Residences are looking for a part time Guest Service Agent who is passionate about hospitality and thrives on creating memorable guest experiences. If you pride yourself on delivering service with warmth, professionalism, and a personal touch, we’d love to hear from you.

From the moment guests arrive, your welcoming presence will make them feel right at home. You’ll play a vital role in guiding them through their stay; from smooth check-ins and check-outs to sharing local tips on attractions and eateries, leaving a lasting impression with your superb customer service and positive energy.

Key Responsibilities Include:
Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and effective check-in process while addressing any immediate inquiries or needs.
Maintain explicit and courteous communication with guests, colleagues, and stakeholders across various channels,



including in-person, phone, and email, to provide exceptional service.
Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Shift Details (subject to change):
Part-time position, minimum 20 hours per week
Rotating roster across Monday to Sunday.
Shift times include:
6am - 2pm
2pm - 10pm

Hourly Rates (excluding superannuation):
Monday - Friday: $27.97 per hour
Saturday: $34.96 per hour
Sunday: $41.96 per hour

📌 Guest Service Agent Broadbeach
🏢 Avani
📍 Broadbeach