As a Front Office All Rounder, you will play a key role in ensuring every guest receives a warm welcome and seamless stay. You will work across all front office functions.
Key Responsibilities
Welcome guests with professionalism, warmth, and genuine hospitality.
Manage check-ins and check-outs efficiently and accurately.
Handle guest enquiries, requests, and complaints with confidence and discretion.
Provide local knowledge and concierge recommendations.
Coordinate with Housekeeping, Food & Beverage, Engineering, and other departments to ensure exceptional guest satisfaction.
Answer telephone and email enquiries promptly and professionally.
Maintain accurate guest records and ensure compliance with hotel policies.
Assist with valet, luggage, and guest services during peak periods when required.
Support the team across all Front Office operations, including occasional night shifts.
📌 Front Office All Rounder Melbourne (Australia)
🏢 AccorHotel
📍 Australia
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