Job Description

Client Liaison & Communication
Serve as the primary point of contact for clients, external partners, and publishing teams, ensuring transparent and timely communication.
Track and follow up on client requests, ensuring they are addressed and incorporated into the production pipeline.
Define, document, and refine production workflows in Jira and Confluence to ensure efficiency and transparency across teams.
Develop standardised processes for tracking and improving production pipelines, ensuring scalability and adaptability.
Formalise the estimation process, working with key stakeholders to establish assumptions, requirements, and feature scoping methodologies.
Implement best practices for tracking deliverables, ensuring consistency across multiple projects and teams.
Provide regular status updates to clients, proactively addressing questions and concerns.
Work closely with internal stakeholders (Executive Producers, Technical Directors, Designers, etc.) to break down client requests into actionable tasks.
Manage expectations and ensure alignment between client deliverables and internal development priorities.

Productions & Operations Management




Support internal teams by optimising production workflows and implementing best practices in Jira, Confluence, and other project management tools.
Maintain and improve documentation for production processes, pipelines, and client requirements.
Assist with scheduling, milestone tracking, and reporting to ensure development timelines remain on track.
Proactively identify and remove roadblocks, including technical, logistical, and communication challenges.
Collaborate with IT and technical teams to ensure tools and workflows support effective production.

Project Coordination & Support
Ensure the financial health of the Keywords Australia group, including the appropriate management of resources, investments, and expenditures.
Work alongside producers, project managers, and development teams to coordinate project dependencies and priorities.
Assist in resource allocation by tracking team workload, capacity, and deliverables.
Support QA processes by ensuring client-reported issues are properly documented, tracked, and prioritised.
Identify and drive operational improvements to enhance team efficiency and output.

📌 Art Producer Box Hill
🏢 Keywords Studios
📍 Box Hill