This isn't your average customer service job. As a Customer Support Officer, you'll be in the administrative engine room, ensuring every family and school community we work with feels valued and supported.
Your day-to-day will be a mix of:
Inbound and occasional outbound phone support, answering questions and solving problems with a positive and empathetic approach.
Handling everything from bookings and account administration to billing inquiries.
Supporting business operations with administrative reporting and other ad-hoc duties.
We have a variety of casual and permanent opportunities available, with flexible shifts between 6:30am and 9:00pm (AEDT), so you can find a schedule that fits your lifestyle.
The role is Monday to Friday, located at our Head Office, which is conveniently close to Tooronga Train Station and offers free parking.
About You
Do you have a knack for listening and a passion for helping people? We want to hear from you.
We’re looking for someone who is:
An exceptional communicator with a positive, empathetic, and qualified attitude.
Highly organised with robust attention to detail.
A confident user of computers and various software systems.
Able to thrive in a fast-paced setting and work effectively as part of a team.
While prior experience in a customer service role is an advantage, we value your attitude and skills above all else. An understanding of outside school hours care operations would be a bonus, but it's not a deal breaker!
Why Join Us?
At Their Care, we pride ourselves on our supportive and inclusive team workplace. You'll work alongside our experienced and welcoming customer support team, reporting to the General Manager. We are committed to your growth, offering ongoing training, support, and genuine career progression opportunities.
If you're ready to take the next step in your customer service career and make a real difference, apply now to join the Their Care family. We're excited to see what you can bring to our team!
Their Care has an ongoing commitment to ensuring the safety of all children, families and staff involved in our programs.
J-18808-Ljbffr
📌 Customer Support Officer Ballarat (Australia)
🏢 TheirCare
📍 Australia
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