At Andaz, we don’t just host guests — we create moments that feel instinctive, local and beautifully unexpected.
We’re looking for a confident and people‑first Duty Manager – Overnights to help lead the daily rhythm of the hotel. This is a hands‑on leadership role for someone who thrives in a quick‑moving environment, leads with calm energy, and knows how to turn service into something memorable.
You’ll be the face of the hotel during your shift — supporting teams across Front Office, Food & Beverage and Guest Experience while ensuring every guest interaction feels warm, seamless and distinctly Andaz Gold Coast.
What You’ll Do
- Lead daily hotel operations across guest‑facing departments
- Support, coach and motivate teams to deliver exceptional service
- Handle guest feedback and resolve issues with confidence and care
- Maintain operational standards, presentation and safety across the property
- Work closely with department leaders to ensure smooth communication and service flow
- Create genuine connections with guests and elevate the everyday guest experience
- Support VIP arrivals,
special events and high‑occupancy periods
Qualifications
- Previous leadership experience in hotels, hospitality or lifestyle venues
- A calm, solutions‑focused approach under pressure
- Strong communication and relationship‑building skills
- A passion for people, service and creating memorable experiences
- Flexibility to work rotating shifts, weekends and public holidays
- Knowledge of Opera or similar hotel systems is highly regarded
- Must already have current and ongoing working rights for Australia
Why join Andaz
At Andaz, individuality is celebrated. We’re a team of curious, creative and passionate people who believe hospitality should feel personal, vibrant and deeply connected to place. You’ll join a culture that values collaboration, growth and genuine human connection — with opportunities to develop your career across Hyatt hotels globally.
Ready to join us?
If you bring energy, leadership and a love for exceptional hospitality, we’d love to hear from you.