Thinking about a change of scenery? Move to Darwin and take the next step in your IT support career.

What's in it for you?

- 12-month contract with potential extension
- Collaborative, team-based environment
- Centrally located role in Darwin CBD
- Hands-on experience across modern workplace technologies and infrastructure
- Opportunity to support a diverse end-user environment and further develop your technical skills

About the Role

Are you a customer-focused IT Support professional with strong troubleshooting skills? We are working with a valued client seeking a reliable and proactive individual to join their team in Darwin.

This is an excellent opportunity for someone who enjoys solving technical problems, delivering outstanding customer service, and working closely with end users in a fast-paced support setting.

Key Responsibilities

- Provide high-quality customer support and ensure timely resolution of incidents and service requests
- Manage support tickets, including documentation, updates, and follow-up activities
- Adhere to Service Level Agreements (SLAs) and support processes
- Support desktops, laptops, mobile devices,



and peripheral equipment
- Troubleshoot hardware and software issues across various technologies
- Assist with workstation deployments, configurations, and network connectivity
- Support voice and video conferencing platforms
- Work collaboratively with team members to deliver efficient IT support services

What You'll Bring

Essential Skills

- Strong customer service and communication skills
- Ability to explain technical concepts in simple, user-friendly language
- Experience working in fast-paced IT support environments
- Strong problem-solving and troubleshooting abilities

Technical Experience

- Windows 10 and Windows 11
- Microsoft 365 (M365)
- Active Directory
- Android and Apple mobile device support
- Intune and/or SCCM
- Printer and multifunction device support
- Workstation network configuration

Privacy

Due to new privacy laws regarding the collection and handling of personal information, all applications must be submitted online.

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📌 Site Support - FiFO (Darwin)
🏢 Akkodis
📍 Darwin