Overview

We’re a ‘Family Friendly’ certified workplace – we understand the many and varied roles our team members need to play within their own unique family setting and actively support them.

Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world’s toughest challenges in government, intelligence, defence, aviation, border protection and health markets.

Your New Role & Responsibilities

We’re looking for a motivated and customer‑focused End User Analyst to support our customer base by delivering high quality, user facing IT support.

- Provide first‑ and second‑level support across user‑facing IT services, including Service Desk triage, call support, walk‑up Tech Bar assistance, meeting room and AV support, and desk‑side visits across site.
- Respond to incidents and service requests, ensuring issues are logged accurately, prioritised appropriately, and resolved or escalated within agreed SLAs.
- Support end‑user devices and technologies, including Windows desktops and laptops, mobile devices, Microsoft 365 applications, and standard peripherals.
- Assist with endpoint setup activities such as device builds, user onboarding, basic provisioning, patching support, and troubleshooting under guidance from senior analysts.
- Contribute to asset lifecycle and ITSM processes, including device deployment, asset tagging, CMDB updates, and equipment decommissioning.
- Maintain and contribute to service documentation, knowledge base articles, and standard operating procedures to support continuous improvement and shift‑left initiatives.

About You & What You'll Bring

- Previous experience in a Service Desk, Desktop Support, or End User Support role, with exposure to high‑volume incident and request environments.




- Working knowledge of Windows 10/11, Microsoft 365 applications, laptops, desktops, mobile devices, and basic networking concepts.
- Experience using an ITSM tool (such as Neurons, Cherwell or Service Now) for incident, request, and asset management, with an understanding of SLAs and customer service principles.
- Strong communication and interpersonal skills, with the ability to engage confidently with users in person, over the phone, and via remote support tools.
- A proactive and customer‑first mindset, with a willingness to learn, follow processes, and grow technical capability within a supportive team environment.

This role requires the successful applicant to be an Australian Citizen and to hold or be able to obtain an NV1 level security clearance.

Benefits & Inclusion

Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.

Our five Advocacy Groups provide an opportunity for team members to connect and collaborate on shared interests and support our diverse community.

Pay and perks are fundamental to any career decision. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement.

Commitment to Non‑Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.

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📌 End User Support Analyst (Canberra)
🏢 Leidos Australia
📍 Canberra