Our client is seeking a highly organised and customer-focused Business Compliance Officer to join their Customer Services team. This role plays a critical part in supporting compliance programs, managing customer relationships, and ensuring operational and regulatory requirements are met across trade waste and recycled water services.

This is an excellent opportunity for a compliance qualified who enjoys stakeholder engagement, investigation work, and driving high standards of customer service and regulatory compliance.

About the Role As the Business Compliance Officer, you will be responsible for managing tankered waste and recycled water customer compliance activities, supporting risk management programs, and contributing to improved service delivery outcomes for business customers.

You will work closely with internal teams, customers, contractors, and regulatory stakeholders to ensure compliance obligations are achieved while maintaining strong customer relationships.

Key Responsibilities

- Manage operational aspects of tankered trade waste services, including facility access, waste disposal enquiries, tanker audits, and maintenance shutdown activities.
- Monitor and manage customer compliance, conduct investigations into non-compliance matters, and recommend appropriate corrective actions.
- Administer and maintain reporting and invoicing systems, including reconciliation activities.
- Support strategic planning and risk management initiatives relating to tankered waste impacts on treatment facilities.
- Assist with the development, implementation, and ongoing compliance of trade wastewater standards.
- Support inspection, sampling, and compliance programs to ensure billing requirements and regulatory obligations are met.
- Manage compliance requirements for recycled water agreements and risk management plans.
- Coordinate communication and engagement activities with recycled water customers and support annual compliance inspections.
- Contribute to regulatory reporting and audit requirements.
- Build and maintain effective relationships with internal and external stakeholders.

About You Essential Requirements
- Tertiary qualifications in Business, Engineering,



or equivalent relevant experience.
- Strong organisational and planning skills with the ability to manage competing priorities.
- Excellent written and verbal communication skills.
- High-level business writing capability.
- Strong problem-solving and analytical skills.
- Proven ability to collaborate across multidisciplinary teams.
- Effective negotiation and stakeholder management skills.
- Strong computer literacy and systems proficiency.

Desirable Experience
- Experience in customer support, compliance, education, or a similar stakeholder-focused role.
- Demonstrated ability to manage complex customer and stakeholder relationships.
- Experience influencing and negotiating with key stakeholders.
- Previous experience within utilities, water, environmental, regulatory, or customer-focused industries.
- Ability to work effectively both independently and within a team environment.

What's on Offer?
- Opportunity to work with a highly regarded organisation delivering essential services to the community.
- Diverse and engaging role combining compliance, customer engagement, investigations, and operational support.
- Collaborative and supportive team culture.
- Exposure to regulatory compliance, risk management, and strategic planning activities.
- Professional development and career growth opportunities.

Pre-Employment Requirements The successful candidate will be required to complete a Criminal Background Check.

Apply Now If you are a proactive compliance professional with strong stakeholder management skills and a passion for delivering quality customer outcomes, we'd love to hear from you.

Apply today and take the next step in your compliance and customer service career.

At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome.



We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.

You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.

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📌 Business Compliance Officer (Newcastle West)
🏢 Chandler Macleod
📍 Newcastle West