About The Role

As a Home Lending Executive within BOQ Specialist, you’ll take ownership of a healthcare‑aligned home lending portfolio, driving strong customer outcomes while supporting portfolio growth, retention, and sound risk management. This is a highly autonomous role where you’ll partner closely with Relationship Executives and broader stakeholders to deepen existing relationships, identify new opportunities, and progress lending deals end to end.
You’ll play a critical role in shaping and structuring complex home lending solutions—applying your credit expertise, judgement, and commercial thinking to support deals through to settlement. Along the way, you’ll deliver a consistently high standard of customer service, proactively manage risk, and step in to resolve escalations with confidence and clarity.

Beyond day‑to‑day portfolio management, you’ll act as a trusted advisor across the business—collaborating with internal teams, brokers, and external partners to deliver seamless outcomes for customers. You’ll also contribute to continuous improvement opportunities, helping to streamline processes, remove friction and uplift the overall customer experience.

About You

You’re an experienced home lending professional with a strong technical foundation and a genuine passion for delivering tailored outcomes for customers. With proven experience in complex lending environments, you have the ability to interpret policy, assess risk, and structure deals with confidence, while balancing commercial and customer priorities.
You’re known for your strong relationship management and influencing skills, thriving in environments where collaboration is key. Whether you’re working with internal stakeholders, brokers, or customers,



you build trust quickly and know how to drive outcomes through others.
You’re analytical, solutions‑focused, and comfortable operating with a high level of autonomy, using sound judgement to navigate challenges and resolve issues. At the same time, you stay curious—embracing change, challenging the status quo where needed, and continuously looking for ways to improve both customer experience and team capability.

Importantly, you bring a strong customer‑first mindset, paired with a commitment to quality, compliance, and risk awareness in everything you do.

About Us

BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees. Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist) each have their own defined customer audience and brand personality, but share one goal – to build social capital through banking.
That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities. BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day.





We embrace difference and believe that our workforce should reflect the customers and communities that we serve. In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.

Benefits

- Flexible working arrangement – Balance your work and personal life with ease.
- Discounted financial products – Enjoy exclusive rates on our financial services across the Group.
- Salary sacrificing options – Maximise your take‑home pay with our salary packaging options.
- Paid parental leave with no minimum requirements – Spend quality time with your current family member without any worries.
- Purchase additional annual leave – Need more time off? You can buy extra leave days.
- Discounted private health insurance plan – Take care of your health with our special rates.
- Employee Assistance Program (EAP) – Access confidential support for personal and professional challenges for you and your family.
- Access to employee network groups – Connect with peers through our First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups.
- Pride in Diversity membership – We are proud members of Pride in Diversity and actively participate in the Australian Workplace Equality Index.

EEO Statement

BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply. We celebrate, value and include people of all backgrounds, genders and expressions, sexualities, cultures, bodies and abilities.

When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.

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📌 Home Lending Executive (Brisbane)
🏢 Boq Group
📍 Brisbane