Overview We are seeking a people‑focused, improvement‑driven leader to join our Home Support Services team and shape how our community accesses aged and disability services. The role involves driving exceptional customer experience, strengthening intake, assessment and care planning practice, and contributing to continuous service improvement and system‑wide initiatives. Compensation Band 7 – Salary commencing at $111,867 per annum (plus superannuation). Role Overview Lead the team responsible for intake, referrals and first contact with our services – shaping how clients, carers and community members access support. Drive initiatives that improve customer experience, strengthen assessment and care planning practices, and enhance how services are delivered. Represent the Service Response function in department key projects, including improvements to intake processes and future client management system upgrades. Qualifications Tertiary qualification in human services or a related field. Demonstrated experience in leading and developing a high‑volume customer contact service.



Knowledge of community services client intake, referrals and access pathways. Working knowledge of the Commonwealth Home Support Program (CHSP), HACC Program for Younger People (HACCPYP), My Aged Care (MAC) portal and the Aged Care Quality Standards desirable. Ability to drive customer experience mapping projects and lead intake improvements and system change initiatives that strengthen assessment and care planning practices. Strong communication and stakeholder engagement skills. BenefitsA supportive team setting. Opportunities for professional development and career growth.A workplace that values collaboration, integrity, respect and creativity. The chance to make a real difference. About Darebin Darebin City Council is committed to equity, diversity and inclusion.

We proudly serve one of the most diverse communities in Victoria, and we know that a diverse workforce strengthens our ability to deliver meaningful outcomes.

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📌 Team Leader Service Response (Bendigo)
🏢 Darebin City Council
📍 Bendigo