This is an exciting chance for a motivated leader to join a rapidly growing leisure centre and make a meaningful impact across customer service, membership growth and program enrolments. We're building Darebin's future – and we're looking for great people to join us.
As part of our organisational redesign, we're introducing new roles that support Darebin's future focus and priorities.
About the role
As Program Leader, you will inspire and develop a high‑performing Customer Service team, ensuring every customer interaction delivers an exceptional experience. Leveraging strong sales, relationship‑building and administrative skills, you will drive membership and swim school growth through proactive sales activities, effective enquiry management and customer retention initiatives.
Why Darebin

Darebin City Council is committed to equity, diversity and inclusion. We proudly serve one of the most diverse communities in Victoria, and we know that a diverse workforce strengthens our ability to deliver meaningful outcomes.

How to Apply

To apply, please submit your application including a Cover Letter and Resume. If you wish to address the Key Selection Criteria in the Position Description, you may do so in your cover letter.
Applications close on 28 July 2026 at 11:30pm.



Applications will be reviewed during the advertising period, so if you’re interested in this opportunity, we encourage you to get your application in as early as possible.
For a confidential discussion about the role and the opportunity, contact Kirsten Rosser, Team Leader Quality and Service –

Should you need reasonable adjustments to our recruitment process to support your accessibility needs, please get in contact with us and advise how we can best support you.

Pre‑employment Checks

Darebin is committed to providing a safe working workplace that embraces and values child safety, and thorough 'Safety Screening' processes apply.
To work at Darebin City Council, you will be required to supply proof of work rights, a Victorian Employee Working with Children Check and comply with Child Safety standards.
All employees are required to undertake an Australian Criminal History Check and may be required to complete a Functional Health Assessment.

Darebin City Council acknowledges the Wurundjeri people as the traditional owners and custodians of this land and pays respect to their Elders past and present.

#J-18808-Ljbffr

📌 Program Leader Customer Service (Ballarat)
🏢 Darebin City Council
📍 Ballarat