Info Centre Team Leader

Fixed Term September to March

- Full-time
- On-site
- Crawley WA

Be the face of Perth Festival, and the person every audience member remembers.

About Perth Festival

Perth Festival is your summer invitation to otherworldly experiences. Australia’s longest-running arts festival, celebrating over 70 years of world-class performance, music, film and visual arts on the shores of the Derbarl Yerrigan (Swan River). Grounded on Noongar Boodjar and founded by The University of Western Australia, we champion First Nations traditions, commission major new works and connect Perth’s communities with the world’s finest artists every summer.

When hundreds and thousands of people come to Perth Festival, they need someone to guide them, answer their questions and make sure their experience is extraordinary from the first hello. We’re looking for an energetic team leader to run our Information Centre, including Box Office operations, and set the standard for audience service across our 2027 Festival and Films program.

Reporting to the Ticketing & Customer Experience Manager, you’ll lead the annual set-up and daily operation of Perth Festival’s Information Centre, creating training materials, establishing processes, supervising staff and volunteers, managing rosters, responding to complex audience queries and ensuring every visitor leaves with an exceptional experience.

What You’ll Do





- Lead the annual set-up and day-to-day operations of the Festival Information Centre

- Recruit, train, roster and supervise Information Centre staff and volunteers

- Provide support to Marketing and Ticketing teams as required

- Respond to complex audience enquiries and resolve customer concerns

- Support ticketing enquiries, sales assistance and accessibility bookings

- Plan and deliver Festival Info Centre logistics for equipment

- Work with third party venues and ticketing providers as required

- Prepare and maintain accurate Festival information and operational resources including guides and public facing recourses

- Prepare service reports and contribute to operational improvements

Who You Are

- Experience in frontline ticketing customer service.

- Experience using Tessitura or an equivalent ticketing platform.

- Robust communication, interpersonal and problem-solving skills.

- Ability to manage competing priorities in a busy public-facing environment.

- Experience preparing rosters and coordinating staff.

- Availability to work evenings, weekends and public holidays during while Festival venues are in operation.

The Details

This is a fixed-term, full-time on-site role, based in Crawley WA. The Festival period is a high-energy, rewarding season and you’ll be at the centre of it all.

Ready to join Perth Festival? Apply via SEEK.

📌 Info Centre Team Leader (Perth)
🏢 Perth International Arts Festival
📍 Perth