Senior Medical Receptionist / Team Leader

GP Health Hackham
Permanent | 4 or 5 days per week | Flexible

GP Health Hackham is a modern, growing, privately owned general practice committed to delivering high-quality patient care. We are seeking an experienced Senior Medical Receptionist / Team Leader to work closely with our Practice Manager and support the leadership of our reception team.

This is a hands-on senior role that would suit an experienced medical receptionist looking to take the next step into a leadership position while supporting the smooth day-to-day operation of the clinic.

Key Responsibilities

· Lead, mentor and support the reception team.

· Assist with daily staff coordination, workflow and roster coverage.

· Support the Practice Manager with operational and administrative tasks.

· Open and close the practice.

· Manage patient bookings, telephone enquiries and appointment schedules.

· Process Medicare claims, private payments and EFTPOS transactions.

· Maintain accurate patient records, recalls and reminders.

· Liaise with doctors, nurses, allied health practitioners and external providers.

· Assist in resolving patient concerns and reception issues.

· Support staff induction, training and ongoing development.

· Monitor reception workflows and identify opportunities to improve efficiency and patient experience.

· Maintain a tidy, organised and welcoming reception area.

Essential Requirements

· Previous experience as a medical receptionist within an Australian general practice.

· Experience using Best Practice software.





· Strong customer service and communication skills.

· Demonstrated leadership or ability to guide and support other reception staff.

· Excellent organisational and time-management skills.

· Ability to prioritise competing demands in a fast-paced environment.

· Ability to remain calm and professional under pressure.

· Confidence handling difficult conversations and resolving minor conflicts.

· Ability to work independently and use initiative.

· Strong understanding of patient privacy and confidentiality.

Highly Regarded

· Previous experience as a Senior Medical Receptionist, Reception Supervisor, Team Leader or 2IC.

· Experience with Medicare, Tyro, HotDoc or similar systems.

· Experience with staff rostering and training.

· Knowledge of recalls, reminders and general practice accreditation.

· Qualification in Medical Administration, Business Administration or Practice Management.

What We Offer

· A reliable leadership role within an established and growing general practice.

· Flexible four- or five-day working arrangement.

· Support from the Practice Manager, practice owners and wider management team.

· Competitive remuneration based on experience.

· Long-term career and professional development opportunities.

· An opportunity to play a key leadership role within a growing and expanding general practice.

How to Apply

Please apply with your resume and a brief cover letter outlining your medical reception experience, leadership experience, preferred working arrangement and availability.

Applications will be treated in the strictest confidence.

📌 Senior Medical Receptionist / Team Leader (Adelaide)
🏢 gpHealth Hackham Clinic
📍 Adelaide