This position is responsible for shaping the strategic direction of library services, setting and delivering service objectives, and ensuring the effective management of staff to achieve high and continuously improving levels of customer satisfaction. The role also works closely with Customer Service teams across three Customer Service Centres to ensure alignment of policies, processes, service standards, and appropriate staffing levels. Additionally, the Coordinator is accountable for ensuring all TRC Library system applications comply with State Library standards and plays a key role in decision-making regarding library platforms.

- Provide high quality library services to all customers of the organisation and manage the operations of 7 Library Services, 1 Systems and Collections work groups, and other Programs and initiatives.

- Develop and deliver actions, projects and programs outlines in the Tablelands Library Strategic Plan, Service Agreements, and Council policies. Manage and oversee the day-to-day operations of the Libraries and Systems and Collections work groups.

- Project Manage and oversee project deliver including grants and funding through Councils operational Plan and Capital works program.

- Responsibility for the development and monitoring of the libraries operational and capital budgets as allocated.

- Sourcing of internal and external grants, subsidies and sponsorship.

- Conduct library services research, and keep abreast of emerging factors that impact libraries,



benchmarking including Federal and State Government policies, initiatives and industry trends.

- Prepare and present plans, reports and submission and formulate recommendations. Lead the library teams in the delivery of library objectives within agreed rules of governance and as per the Library Operational and Strategic plans.

- Model high standard of leadership, and strategic thinking whilst delivering learning strategies that promote social cohesion, education, reading, literacy, life-long learning and economic development to the region.

- Develop, implement and maintain effective internal communication processes across all library branches, ensuring timely dissemination of information, structured opportunities for staff feedback, and documented action plans. Evidence of success will include regular team communications (e.g. meetings, updates or bulletins), captured feedback mechanisms, and demonstrable follow-through with outcomes communicated back to staff within agreed timeframes.

- Liaise with key industry bodies, community and government partnerships to enable an cutting-edge library business model.

- Responsible for the coordination of asset management, maintenance and repairs of facilities within libraries.

- Develop, implement, monitor and evaluate and review the strategies, policies, procedures, system and frameworks appropriate to Libraries and TRC

- Other responsibilities as reasonably expected.

📌 Coordinator Libraries (Stratford)
🏢 Tablelands Regional Council
📍 Stratford